Josmani Mitchell
Patient Financial Representative | Miami, Florida, United States
Professional Overview
Josmani Mitchell is a dedicated Patient Financial Representative with expertise in managing patient financial records and insurance claims processing. With a strong background in the healthcare industry, Josmani is committed to ensuring accurate and efficient financial management for patients and their families.
Experience Summary
Current Role
Josmani currently serves as a Patient Financial Representative at Baptist Health South Florida, where they are responsible for:
- Reviewing and processing patient financial records, including insurance claims, billing, and payment plans
- Providing exceptional customer service to patients, addressing their financial concerns and guiding them through the complexities of healthcare billing
- Collaborating with cross-functional teams to streamline financial processes and improve the overall patient experience
- Maintaining accurate and up-to-date patient financial information in the organization's electronic health records system
Career Progression
Prior to their current role, Josmani held positions in customer service and administrative support roles within the healthcare industry, which have provided a strong foundation for their work as a Patient Financial Representative.
Academic Background
Josmani holds a Bachelor's degree in Business Administration from the University of Miami, where they developed a keen understanding of financial management and customer service principles.
Areas of Expertise
- Patient financial records management
- Insurance claims processing and reconciliation
- Healthcare billing and payment plan administration
- Customer service and patient communication
- Collaboration with cross-functional teams
- Attention to detail and data accuracy
Professional Impact
In their role at Baptist Health South Florida, Josmani has made significant contributions to improving the patient financial experience. They have implemented process improvements that have led to a 15% reduction in patient billing inquiries and a 20% increase in timely insurance claim submissions. Josmani's dedication to providing exceptional customer service has earned them recognition from both patients and colleagues.
Conclusion
Josmani Mitchell is a versatile and results-oriented Patient Financial Representative who is committed to delivering high-quality financial management services to patients and their families. With a strong background in the healthcare industry and a proven track record of process improvements and customer service excellence, Josmani is poised to continue making a meaningful impact in their career.
