Professional Overview

Joy Santiago is a seasoned operations management professional currently serving as a Senior Operations Manager at Concentrix in Cebu City, Philippines. With a strong background in managing operational teams and driving business growth, Joy's key expertise areas include operations management, team leadership, and customer service. Her industry focus spans across the business process outsourcing (BPO) and customer service sectors.

Experience Summary

Current Role

As a Senior Operations Manager at Concentrix, Joy is responsible for overseeing daily operations, managing teams, and driving business results. Key responsibilities include strategic planning, process improvement, and team development. Notable achievements in this role include improved operational efficiency and enhanced customer satisfaction.

Career Progression

Joy's career progression is marked by notable roles such as Operations Manager at Concentrix, Operations and Administrative Manager at Naheyawin, Department Head for Customer Service at CG Trade, Operations Manager at Conduent, Team Manager at Telstra, and Team Manager at Convergys. Her career trajectory demonstrates consistent growth and a strong ability to adapt to new challenges and responsibilities.

Academic Background

Joy holds a Bachelor's degree in Business Administration and Management, General from Mindanao State University. This academic foundation has provided a solid base for her professional pursuits in operations management and leadership.

Areas of Expertise

Joy's areas of expertise include operations management, customer service, team leadership, and process improvement. She possesses strong technical competencies in managing operational teams and driving business results. Her leadership and management capabilities are demonstrated through her ability to motivate teams and achieve business objectives.

Professional Impact

While specific project details are not available, Joy's professional impact is evident through her consistent career growth and the value she has added to her previous and current organizations. Her contributions to the BPO and customer service industries are marked by improved operational efficiency, enhanced customer satisfaction, and effective team leadership.

Conclusion

Joy Santiago's professional trajectory is marked by a consistent pursuit of operational excellence and a strong commitment to leadership and team development. Currently focused on driving business results as a Senior Operations Manager at Concentrix, Joy's value proposition lies in her ability to manage complex operational teams, drive process improvement, and enhance customer satisfaction. With a strong academic background and a proven track record of professional achievements, Joy is well-positioned for continued success in her career.