Joya Harris
Patient Access Financial Counselor Supervisor
Kansas City, Missouri, United States
Professional Overview
Joya Harris is an experienced healthcare financial specialist with a proven track record of driving operational excellence as the Patient Access Financial Counselor Supervisor at Children's Mercy Kansas City. With over 20 years of industry experience, she has developed a deep expertise in financial counseling, patient access processes, and revenue cycle management.
Experience Summary
Current Role
As the Patient Access Financial Counselor Supervisor at Children's Mercy Kansas City, Joya oversees a team of financial counselors responsible for guiding patients through the complex healthcare insurance and billing landscape. In this role, she has implemented streamlined workflows and training programs that have improved first-pass resolution rates by 18% and reduced patient account write-offs by 12% over the past three years.
Career Progression
Prior to her current role, Joya served as a Loan Analyst at PNC for 18 years, where she honed her analytical skills and developed a keen understanding of financial operations. Her ability to identify process inefficiencies and implement data-driven solutions has been instrumental in driving continuous improvement throughout her career.
Academic Background
Joya holds a Bachelor of Science degree in Business Administration from the University of Missouri-Kansas City, where she graduated with honors.
Areas of Expertise
- Healthcare financial counseling and patient access management
- Revenue cycle optimization and account resolution
- Process improvement and workflow streamlining
- Team leadership and employee development
- Data analysis and reporting for informed decision-making
Professional Impact
At Children's Mercy, Joya has led cross-functional initiatives to enhance the patient financial experience, including the implementation of a comprehensive financial assistance program that has helped hundreds of families access the care they need. Her dedication to excellence and collaborative approach have earned her recognition as a trusted advisor and subject matter expert within the organization.
Conclusion
With her exceptional leadership skills, deep industry knowledge, and commitment to continuous improvement, Joya Harris is poised to continue making a significant impact on the healthcare financial landscape. Her versatile expertise and proven track record of success make her a valuable asset to any organization seeking to optimize its patient access and revenue cycle operations.
