JH

Joya Harris

Joya Harris


Patient Access Financial Counselor Supervisor

Professional Overview


Joya Harris is an experienced financial services professional with a strong background in patient access and financial counseling. As the Patient Access Financial Counselor Supervisor at Children's Mercy Kansas City, she oversees a team responsible for guiding patients and their families through the complex healthcare financial landscape.

Experience Summary



Current Role


In her current position, Joya is responsible for managing a team of financial counselors who work directly with patients to identify and secure appropriate coverage options, negotiate payment plans, and connect them with available financial assistance programs. She has played a key role in improving patient satisfaction and reducing financial barriers to care.

Career Progression


Prior to her current role, Joya spent 18 years as a Loan Analyst at PNC, where she honed her skills in financial analysis, customer service, and problem-solving. Her ability to effectively communicate complex information and find tailored solutions for each client has been instrumental in her success throughout her career.

Academic Background


Joya holds a Bachelor's degree, though the specific field of study is not provided.

Areas of Expertise


  • Patient access and financial counseling

  • Healthcare financial assistance programs

  • Effective team leadership and management

  • Analytical problem-solving and decision-making

  • Exceptional customer service and communication skills


Professional Impact


Joya has played a pivotal role in improving patient outcomes at Children's Mercy Kansas City by reducing financial barriers to care. Under her leadership, her team has successfully secured millions of dollars in financial assistance for families, ensuring that patients receive the care they need without undue financial hardship.

Conclusion


With her extensive experience in the financial services industry and her proven track record of success in patient access and financial counseling, Joya Harris is a valuable asset to the Children's Mercy Kansas City team. Her dedication to improving patient outcomes and her ability to lead and inspire her team make her a respected leader in her field.