Professional Overview
Joyshree Boruah is a seasoned professional currently serving as a Technical Support Specialist, bringing a unique blend of technical expertise and industry knowledge to the role. With a focus on delivering high-quality support, Joyshree's key expertise areas include technical troubleshooting, customer service, and process optimization, primarily within the telecommunications and ecommerce industries.
Experience Summary
Current Role
As a Technical Support Specialist at TELUS International, Joyshree is responsible for providing expert technical assistance, resolving complex customer issues, and contributing to the continuous improvement of support processes. With a strong emphasis on customer satisfaction and first-call resolution, Joyshree has quickly adapted to the fast-paced environment, leveraging technical skills to drive positive outcomes.
Career Progression
Joyshree's career trajectory showcases a progression from sales and business development roles at X5 AgroTech FPC Limited to the current technical support position. Notable previous roles include Ecommerce Executive, Senior Sales Executive, and Business Development Executive, where key achievements were focused on sales growth, market penetration, and team collaboration. This diverse background has equipped Joyshree with a broad understanding of business operations, customer needs, and the importance of adaptability in professional growth.
Academic Background
Joyshree's academic foundation was laid at Dibrugarh University, following initial education at St. Stephens high school. Although specific details on the highest level of education and relevant specializations are not provided, this foundational education has likely contributed to Joyshree's ability to approach problems with a structured mindset and pursue continuous learning.
Areas of Expertise
Joyshree's expertise spans several areas, including:
- Industry-specific skills: Technical support, customer service, and process optimization within telecommunications and ecommerce.
- Technical competencies: Troubleshooting, issue resolution, and technical communication.
- Leadership and management capabilities: While direct leadership experience is not detailed, Joyshree's progression through various roles suggests an ability to work within teams, collaborate on projects, and potentially lead in future capacities.
Professional Impact
Although specific projects, initiatives, or quantifiable achievements are not provided, Joyshree's current and past roles indicate a commitment to delivering high-quality results, contributing to team objectives, and continuously developing professional skills.
Conclusion
Joyshree Boruah's professional trajectory is marked by a transition from sales and business development to technical support, highlighting an ability to adapt to new challenges and environments. Currently focused on providing exceptional technical support at TELUS International, Joyshree's value proposition lies in a unique blend of technical expertise, customer service skills, and a background that underscores the importance of flexibility and continuous learning in professional growth.
