Juan Diego Ortiz

Global Head of Operations | Colombia

Professional Overview

Juan Diego Ortiz is an accomplished global operations leader with a strong track record of driving strategic initiatives and optimizing business processes. As the Global Head of Operations at Ontop, he oversees the company's worldwide operations, ensuring efficiency, scalability, and exceptional customer service across diverse markets.

Experience Summary

Current Role

Global Head of Operations, Ontop (2024-08-01 to Present)

• Provide strategic direction and leadership for Ontop's global operations, including supply chain management, logistics, and technology infrastructure

• Implement data-driven decision-making processes to improve operational performance and drive continuous improvement

• Lead cross-functional teams to identify and execute initiatives that enhance operational agility and responsiveness

• Collaborate with regional and functional leaders to align global operations with the company's overall business strategy

Career Progression

Global Operations Manager, Ontop (2024-01-01 to 2024-09-01)

• Spearheaded the integration of new regional operations, ensuring seamless onboarding and alignment with global standards

• Optimized resource allocation and workforce planning to improve operational efficiency and cost-effectiveness

Global Onboarding Lead, Ontop (2023-03-01 to 2024-01-01)

• Developed and implemented a standardized global onboarding process, reducing ramp-up time for new hires and improving employee engagement

Global Strategic Project Manager, Rappi (2021-02-01 to 2023-01-01)

• Managed the execution of strategic initiatives, driving cross-functional collaboration and enabling the successful launch of new products and services

Global Brand Development Manager, Rappi (2020-08-01 to 2021-02-01)

• Developed and executed global brand strategies, leveraging market insights to enhance brand positioning and visibility

Academic Background

Bachelor of Business Administration, Universidad de los Andes

• Specialization in Operations and Supply Chain Management

Areas of Expertise

• Global operations management

• Supply chain optimization

• Process improvement and efficiency

• Data-driven decision making

• Cross-functional team leadership

• Strategic project management

• Brand development and marketing

Professional Impact

• Spearheaded the integration of new regional operations at Ontop, ensuring seamless onboarding and alignment with global standards

• Optimized resource allocation and workforce planning to improve operational efficiency and cost-effectiveness at Ontop

• Developed and implemented a standardized global onboarding process at Ontop, reducing ramp-up time for new hires and improving employee engagement

• Managed the execution of strategic initiatives at Rappi, driving cross-functional collaboration and enabling the successful launch of new products and services

Conclusion

With his extensive experience in global operations, strategic project management, and brand development, Juan Diego Ortiz is well-equipped to drive operational excellence and support the continued growth and success of Ontop. His data-driven approach, combined with his strong leadership skills and cross-functional expertise, make him a valuable asset in the competitive global business landscape.