Professional Overview
Juancho Viloria is a seasoned Reporting Specialist currently based in NCR, Philippines. He leverages his expertise in reporting and analysis to drive business growth and inform strategic decisions. His key expertise areas include data analysis, reporting, and process improvement, with a focus on the outsourcing and customer service industries.
Experience Summary
Current Role
As a Reporting Specialist at Alorica (2022-04-01 to Present), Juancho is responsible for developing and maintaining reports to support business operations. His key responsibilities include data analysis, report creation, and stakeholder management. Although specific achievements are not available, his current role underscores his capability to work in fast-paced environments and adapt to changing reporting needs.
Career Progression
Juancho's career progression is marked by notable roles at Alorica and Everise. Previously, he served as a Reporting Specialist at Everise (2021-05-01 to 2022-04-01) and held various positions at Alorica, including Reporting Analyst (2015-03-01 to 2021-05-01, 2013-04-01 to 2014-08-01), Realtime Analyst (2014-08-01 to 2015-03-01), and Customer Service Representative (2010-08-01 to 2013-04-01). His career trajectory demonstrates growth from customer-facing roles to specialized positions in reporting and analysis.
Academic Background
Juancho holds a BS in Hotel and Restaurant Management from Polytechnic University of the Philippines (2006-2010). This educational background, although not directly related to his current field, has likely contributed to his understanding of service-oriented industries and customer needs.
Areas of Expertise
Juancho's areas of expertise include:
- Industry-specific skills: Outsourcing, Customer Service
- Technical competencies: Data Analysis, Reporting
- Leadership and management capabilities: Stakeholder Management, Process Improvement
Professional Impact
While specific projects or initiatives are not available, Juancho's contributions to Alorica and Everise have likely included improved reporting processes, enhanced data-driven decision-making, and support for operational efficiency.
Conclusion
Juancho Viloria's professional trajectory is defined by his progression from customer service roles to specialized positions in reporting and analysis. Currently, as a Reporting Specialist at Alorica, he focuses on developing and maintaining critical reports that support business operations. With a strong background in data analysis and reporting, Juancho offers value through his ability to provide actionable insights and drive process improvements in the outsourcing and customer service industries.
