Professional Role and Focus
Julian Shives-Sams serves as Executive Director, Digital Sales | Microsoft Practice at TTEC Digital, headquartered in Mobile, Alabama. His professional profile highlights extensive executive experience dedicated to helping organizations of varying sizes solve complex business challenges through digital transformation and customer experience (CX) enhancements. He maintains a LinkedIn presence with over 500 connections, reinforcing a well-established network in the industry.
Company Context and Strategic Focus
TTEC Digital is recognized as a leading provider in customer experience technology and consulting services, with recent accolades positioning the company as a top-tier consulting firm in digital transformation. The firm integrates AI, data analytics, CX strategy, and partnership ecosystems to optimize client outcomes. Recent recognitions include:
- 2022 AWS Contact Center Partner of the Year (Australia & New Zealand)
- 2021 AWS Amazon Connect Partner of the Year
- Recognition as a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Mid-Market Digital Transformation Services
- Multiple global workplace excellence awards in 2025 across North America, Europe, and Asia, emphasizing AI innovation and employee experience
- Achievement of Silver Certification in Management Leadership for equity-focused workplace initiatives
TTEC Digital’s partnerships with major technology providers such as AWS, Microsoft, Cisco, and Genesys are core to their go-to-market strategy, with Julian Shives-Sams specifically associated with the Microsoft practice, underlining his involvement in driving solutions leveraging Microsoft technologies.
Leadership and Collaboration
Julian is positioned as a senior executive within TTEC Digital’s sales and delivery structure for Microsoft cloud and digital transformation solutions. His leadership role emphasizes building capabilities that combine technology integration with elevated customer engagement practices. He publicly acknowledges and supports the evolving partnership between Microsoft and TTEC Digital, suggesting his pivotal role in nurturing this collaboration.
Relevant Expertise and Interests
- Digital sales leadership with a strong emphasis on Microsoft product portfolios
- Facilitating enterprise digital transformation initiatives to improve CX outcomes
- Leveraging partnerships to deliver award-winning, scalable customer engagement solutions
- Active contributor to thought leadership within TTEC’s digital ecosystem, participating in blogs, client stories, and resource materials alongside other senior leaders
Additional Background
Julian’s prior collegiate athletic involvement as a defensive lineman at Tulane University is documented but of limited direct relevance to his current professional profile. This demonstrates a history of discipline and team-oriented experience.
Actionable Insights
Given his executive position in digital sales for Microsoft technologies at TTEC Digital, Julian Shives-Sams holds significant influence in shaping digital transformation engagements at enterprise scale. The company’s strong recent performance and high-profile technology partnerships indicate a strategic focus on cloud-enabled CX solutions, positioning Julian as a critical contact for initiatives involving Microsoft-centric digital sales and solution delivery. His location in Mobile, Alabama, links to TTEC’s regional leadership and operations hubs.
Key identifiers:
- Name: Julian Shives-Sams
- Title: Executive Director, Digital Sales | Microsoft Practice
- Company: TTEC Digital
- Location: Mobile, Alabama, USA
- LinkedIn: [linkedin.com/in/julian-shives-sams-959898a5](https://www.linkedin.com/in/julian-shives-sams-959898a5)
- Network: 500+ LinkedIn connections
Company Highlights:
- Strong alliance with Microsoft, AWS, Genesys, Cisco
- Multiple technology and workplace excellence awards (AWS Partner of the Year, Everest Group recognition)
- Focus on AI, digital CX strategy, and data analytics/services
This profile establishes Julian as a senior executive with authoritative knowledge and operational responsibility for digital customer experience sales and Microsoft product strategy within TTEC Digital’s broader progressive services ecosystem.
