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Juliana Baniqued

Juliana Baniqued


Director of Training & Sales Operations
Pompano Beach, Florida, United States

Professional Overview


Juliana Baniqued is an accomplished training and operations professional with extensive experience in the healthcare and higher education industries. As the Director of Training & Sales Operations at Pharmsource, LLC, she is responsible for spearheading the company's training initiatives and driving operational excellence across sales and support functions.

Experience Summary



Current Role


Director of Training & Sales Operations, Pharmsource, LLC (2020-04-01 to Present)
  • Oversees the development and implementation of comprehensive training programs for sales, customer service, and operational teams

  • Leads the optimization of sales operations, including CRM system management, lead generation, and pipeline management

  • Implements data-driven strategies to enhance sales performance, customer satisfaction, and operational efficiency

  • Collaborates cross-functionally to identify and address training needs, improve workflows, and streamline processes


Career Progression


Training And Quality Manager, HigherEducation.com (2015-07-01 to 2020-04-01)
  • Developed and executed training programs for 150+ admission representatives, driving a 20% increase in customer enrollment rates

  • Implemented quality control measures and auditing processes, resulting in a 15% reduction in customer complaints

  • Spearheaded the migration to a new CRM system, leading to a 30% improvement in lead management and conversion rates


Admission Representative, Allied Health Institute (2012-06-01 to 2015-06-01)
  • Exceeded annual enrollment targets by 18% through effective lead nurturing and student onboarding

  • Collaborated with the marketing team to develop targeted campaigns, resulting in a 25% increase in qualified applicants


Account Manager, Ardor Health Solutions (2011-07-01 to 2012-04-01)
  • Managed a portfolio of 50+ healthcare provider accounts, maintaining a 95% client retention rate

  • Identified new growth opportunities and cross-selling initiatives, contributing to a 12% increase in annual revenue


Academic Background


Juliana holds a Bachelor of Science degree in Business Administration from the University of Florida, where she graduated with honors.

Areas of Expertise


  • Training program development and implementation

  • Sales operations management and optimization

  • Customer service and quality assurance

  • Healthcare and higher education industry knowledge

  • Data analysis and performance reporting

  • Cross-functional collaboration and project management


Professional Impact


  • Spearheaded the implementation of a new CRM system, resulting in a 30% improvement in lead management and conversion rates

  • Developed and executed comprehensive training programs for sales, customer service, and operational teams, driving a 20% increase in customer enrollment rates

  • Implemented quality control measures and auditing processes, resulting in a 15% reduction in customer complaints


Conclusion


With her proven track record of driving operational excellence, developing high-performing teams, and delivering measurable results, Juliana Baniqued is a valuable asset to Pharmsource, LLC. Her versatile skill set and deep industry expertise position her as a strategic leader who can help the organization achieve its goals and enhance the customer experience.