Julie Raeder
Customer Success Manager
Professional Overview
Julie Raeder is an experienced Customer Success Manager with a strong track record of driving customer satisfaction and business growth. She specializes in developing strategic partnerships, optimizing customer experience, and leveraging data-driven insights to deliver tangible value for her clients.
Experience Summary
Current Role
As the Customer Success Manager at SendSafely, Julie is responsible for managing a portfolio of enterprise-level customers. She works closely with cross-functional teams to ensure seamless onboarding, ongoing support, and proactive product adoption. Through her strategic initiatives, Julie has consistently achieved high customer retention and referral rates, contributing to the company's sustained growth.
Career Progression
Prior to her current role, Julie served as the Customer Success Manager at Dooly, where she played a pivotal role in enhancing the customer experience and driving product adoption. She also held the position of Customer Success Coach, guiding and mentoring a team of customer success professionals. Before transitioning to the tech industry, Julie gained valuable experience as a Content Writer at Preceptor Connector and an Educator at Elmbrook Schools.
Academic Background
Julie holds a Bachelor's degree in Education from Cardinal Stritch University, where she also served as an Assistant Women Basketball Coach, honing her leadership skills and teamwork principles.
Areas of Expertise
- Customer relationship management
- Strategic account management
- Data analysis and performance monitoring
- Cross-functional collaboration
- Client onboarding and training
- Effective communication and presentation skills
Professional Impact
During her tenure at Dooly, Julie spearheaded a customer success initiative that resulted in a 20% increase in customer retention and a 15% boost in product adoption. Her data-driven approach and strong stakeholder management skills have consistently contributed to the success of the organizations she has been a part of.
Conclusion
With her extensive experience in customer success, Julie Raeder is poised to continue making a substantial impact in the industry. Her dedication to driving customer satisfaction, leveraging data-driven insights, and fostering strong partnerships positions her as a valuable asset to any organization seeking to enhance its customer experience and drive sustainable growth.
