Justin Liberatore

Service Lane Manager

Professional Overview

Justin Liberatore is an experienced service lane manager with a proven track record of driving operational efficiency and customer satisfaction. With a strong industry focus in automotive retail, he leverages his comprehensive knowledge of service lane processes and team leadership to optimize performance and exceed client expectations.

Experience Summary

Current Role

As the Service Lane Manager at Carl Black Automotive Group, Justin is responsible for overseeing all aspects of the service department's operations. He manages a team of technicians and service advisors, ensuring seamless workflow and adherence to company policies and industry best practices. Under his leadership, the service lane has consistently maintained high customer satisfaction ratings and achieved revenue targets.

Career Progression

Prior to his current role, Justin held various service-related positions, including Service Advisor and Service Technician, at reputable automotive dealerships. This diverse experience has equipped him with a comprehensive understanding of the industry, allowing him to identify and implement process improvements that drive operational excellence.

Academic Background

Justin holds an Associate's Degree in Automotive Technology from a local community college, where he specialized in vehicle diagnostics and repair.

Areas of Expertise

• Service lane management and process optimization

• Team leadership and employee development

• Customer service and client retention

• Automotive diagnostics and repair

• Inventory management and parts ordering

• Performance analytics and data-driven decision making

Professional Impact

During his tenure, Justin has successfully implemented a new customer appointment scheduling system, resulting in a 15% reduction in wait times and a 12% increase in customer satisfaction scores. Additionally, he has spearheaded cross-training initiatives for his team, enabling a more versatile and responsive service department.

Conclusion

With his extensive industry experience, technical expertise, and strong leadership skills, Justin Liberatore is poised to continue making significant contributions to the automotive service industry. He is committed to driving operational efficiency, fostering a high-performing team, and delivering exceptional customer experiences.