Justin McMahon

Care Team Support Manager

Professional Overview

Justin McMahon is an experienced health and wellness professional with a strong background in coaching, program management, and team leadership. As the Care Team Support Manager at CircleLink Health, he is responsible for overseeing and optimizing the operations of the company's care team, ensuring seamless client support and delivering measurable improvements in patient outcomes.

Experience Summary

Current Role

In his current role as the Care Team Support Manager at CircleLink Health, Justin is responsible for leading a team of dedicated care coordinators and coaches. He oversees the development and implementation of training programs, the continuous improvement of operational processes, and the analysis of key performance metrics to drive strategic decision-making. Under his leadership, the care team has achieved significant improvements in client satisfaction and engagement, while also contributing to the overall business growth of CircleLink Health.

Career Progression

Prior to his current role, Justin held various positions within the health and wellness industry, including Associate Coach Program Manager and Health Coach Manager at Noom. In these roles, he demonstrated his expertise in program management, team leadership, and the delivery of impactful coaching services. As a Health Coach at Noom, Justin directly supported clients in achieving their health and wellness goals, which provided him with a deep understanding of the challenges and needs of this client population.

Academic Background

Justin holds a Master's degree in Exercise Science from Central Connecticut State University, where he also served as a Graduate Assistant. His academic background and research experience have equipped him with a strong foundation in the science of health and wellness, which he seamlessly applies in his professional practice.

Areas of Expertise

• Care team management and optimization

• Training and development of coaching professionals

• Client engagement and retention strategies

• Data analysis and performance tracking

• Health and wellness program design and implementation

Professional Impact

Under Justin's leadership, the care team at CircleLink Health has consistently exceeded client satisfaction targets, with a 95% client retention rate. Additionally, he has spearheaded the development of innovative training programs that have increased the effectiveness of the care team, resulting in a 20% improvement in overall client outcomes.

Conclusion

With his extensive experience in the health and wellness industry, strong leadership skills, and a passion for delivering exceptional client support, Justin McMahon is poised to continue driving the success of CircleLink Health's care team and contributing to the company's overall growth and impact.