Justin Persin

VP, Regional Director of Customer Success

Professional Overview
Justin Persin is an accomplished customer success leader with extensive experience in the financial technology industry. As the VP, Regional Director of Customer Success at FactSet, he is responsible for driving customer satisfaction, retention, and growth across his regional portfolio. With a strong focus on strategic partnership development and data-driven decision making, Justin leverages his deep industry expertise to optimize client engagement and deliver exceptional value.

Experience Summary

Current Role
In his current role as VP, Regional Director of Customer Success at FactSet, Justin oversees a team of customer success professionals responsible for managing client relationships and driving business outcomes. He is instrumental in developing customized success plans, identifying growth opportunities, and implementing best-in-class support programs to ensure FactSet's clients consistently achieve their goals. Under Justin's leadership, his region has consistently exceeded customer satisfaction and retention targets, contributing significantly to the company's overall success.

Career Progression
Prior to his current role, Justin held various leadership positions within FactSet, including VP, Regional Consulting Director and Consulting Manager. In these roles, he demonstrated his ability to build high-performing teams, deliver complex implementation projects, and foster strong client partnerships. Justin's career progression showcases his versatility, problem-solving skills, and commitment to driving continuous improvement and innovation.

Academic Background
Justin holds a Bachelor of Science degree in Mechanical Engineering from the University of Illinois at Urbana-Champaign. His technical background and analytical mindset have been instrumental in his ability to translate complex data into actionable insights for FactSet's clients.

Areas of Expertise

• Customer success and account management

• Financial technology and data analytics

• Strategic relationship building and partnership development

• Data-driven decision making and performance optimization

• Team leadership and talent development

Professional Impact
Throughout his career, Justin has been recognized for his ability to drive tangible business results for FactSet's clients. Under his leadership, the regional teams he has overseen have consistently exceeded client retention and satisfaction targets, leading to expanded partnerships and increased revenue. Justin's collaborative approach and data-driven strategies have positioned him as a trusted advisor to senior stakeholders within FactSet and its client organizations.

Conclusion
With his exceptional customer success expertise, industry knowledge, and proven track record of driving growth and innovation, Justin Persin is poised to continue making a significant impact in the financial technology industry. His commitment to delivering exceptional client experiences and his ability to build high-performing teams make him a valuable asset to FactSet and its customers.