Justin Robbins

Seasoned Evangelist with a Passion for Driving Exceptional Customer Experiences

Professional Overview
Justin Robbins is a respected Evangelist with extensive experience in the customer experience (CX) and contact center industries. He is known for his deep expertise in driving customer-centric transformations and empowering organizations to deliver exceptional service. As an Evangelist, Robbins is dedicated to sharing his insights, best practices, and industry knowledge to inspire and guide others in their CX journeys.

Experience Summary

Current Role
As the Evangelist at 8x8, Robbins is responsible for promoting the company's innovative cloud-based communication and collaboration solutions. He leverages his extensive industry knowledge and thought leadership to educate and empower customers, partners, and the broader CX community. Robbins' contributions have been instrumental in driving 8x8's market presence and positioning the company as a leading provider of integrated CX and communication solutions.

Career Progression
Prior to his current role, Robbins served as the Chief Evangelist at 8x8, where he played a pivotal role in shaping the company's go-to-market strategy and amplifying its brand identity. He also founded Metric Sherpa, a respected advisory and research firm specializing in CX and contact center optimization. As the Founder and Principal Analyst, Robbins has provided strategic guidance and data-driven insights to numerous organizations, helping them to enhance their customer engagement and operational efficiency.

Robbins' extensive experience also includes serving on the Board of Directors at CX Accelerator, a leading industry association dedicated to advancing customer experience excellence. He is also a Certified Business Associate at ICMI and has held advisory roles with the Quality Assurance & Training Connection.

Academic Background
Robbins holds a high school diploma from Bloomsburg Area High School and Stone Bridge High School.

Areas of Expertise

• Customer experience strategy and transformation

• Contact center operations and optimization

• Workforce management and workforce optimization

• Performance measurement and analytics

• Thought leadership and industry advocacy

Professional Impact
Throughout his career, Robbins has demonstrated a consistent track record of driving measurable improvements in customer satisfaction, operational efficiency, and business performance. His thought leadership, industry contributions, and hands-on advisory work have earned him a reputation as a trusted CX expert and respected voice in the industry.

Conclusion
With his deep expertise, industry insights, and proven track record of success, Justin Robbins is poised to continue making a significant impact as an Evangelist. He is committed to empowering organizations to deliver exceptional customer experiences and fostering innovation in the CX and contact center industries.