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Jyoti Ahluwalia

Jyoti Ahluwalia


Chief Technology Officer



Professional Overview
Jyoti Ahluwalia is an accomplished technology leader with extensive experience driving digital transformation and innovation. As the Chief Technology Officer at Deliver, she is responsible for overseeing the company's technological vision, strategy, and execution to support its rapid growth and market expansion.

Experience Summary

Current Role
As the Chief Technology Officer at Deliver since May 2021, Jyoti is spearheading the development and implementation of cutting-edge technology solutions that enhance the company's delivery platforms, operational efficiency, and customer experience. Under her leadership, Deliver has achieved significant improvements in service delivery and customer satisfaction, positioning the company as an industry trailblazer.

Career Progression
Prior to her current role, Jyoti held several senior leadership positions at HSBC, where she demonstrated her expertise in portfolio management, CRM, and business performance optimization. As the Global Head of Portfolio Management from 2018 to 2021, she successfully streamlined the bank's product offerings and drove strategic initiatives that improved customer engagement and profitability. Earlier in her career, Jyoti served as the Regional Head of CRM and Propositions for HSBC's UAE and MENA operations, and the Regional Manager for Systems and Processes in the Business Performance division.

Academic Background
Jyoti holds a Bachelor's degree in Computer Science and Engineering from a prestigious university, where she graduated with honors. Her strong technical foundation and analytical acumen have been instrumental in her ability to bridge the gap between business objectives and technological capabilities.

Areas of Expertise
  • Digital transformation and technology-driven innovation

  • Optimization of operational efficiency and customer experience

  • Strategic portfolio management and product development

  • CRM system design and implementation

  • Process improvement and business performance enhancement


Professional Impact
Throughout her career, Jyoti has demonstrated a track record of driving measurable improvements in business performance and customer satisfaction. At HSBC, she led the successful implementation of a state-of-the-art CRM system that enhanced the bank's customer engagement and data-driven decision-making. Additionally, her expertise in portfolio management and process optimization enabled the bank to achieve significant cost savings and revenue growth.

Conclusion
Jyoti Ahluwalia is a highly respected technology leader with a proven ability to translate business objectives into innovative, customer-centric solutions. As the Chief Technology Officer at Deliver, she is poised to play a pivotal role in shaping the company's digital roadmap and solidifying its position as an industry leader.