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Kanishak Aggarwal

Kanishak Aggarwal


Senior Manager - Instamart Operations Strategy
Bengaluru, Karnataka, India

Professional Overview


Kanishak Aggarwal is a seasoned operations strategist with over 5 years of experience driving efficiency and innovation within the on-demand delivery industry. As the Senior Manager of Instamart Operations Strategy at Swiggy, he leverages his deep expertise in fleet management, operations optimization, and new initiative development to streamline the company's rapid grocery delivery service.

Experience Summary



Current Role


Senior Manager - Instamart Operations Strategy, Swiggy (2024-04-01 to Present)
  • Spearheads the development and implementation of strategic initiatives to enhance the operational efficiency and scalability of Swiggy's Instamart service

  • Analyzes real-time data, identifies key performance indicators, and implements data-driven solutions to improve customer experience, delivery speed, and cost-effectiveness

  • Leads cross-functional teams to design and test new operational models, logistics workflows, and technology integrations

  • Drives continuous improvement through the evaluation of pilot programs and the rollout of successful strategies across Instamart's expanding footprint


Prior Roles at Swiggy
  • Manager - Instamart Operations (2023-01-01 to Present)

  • Business Associate - INSTAMART (2021-11-01 to Present)

  • Area Operation Manager - Strategy & New Initiatives (2020-10-01 to Present)

  • Senior Fleet Manager - Operations (2019-05-01 to Present)

  • Fleet Manager - Operation (2018-12-01 to Present)


Career Progression


Prior to Swiggy, Kanishak held roles in the on-demand transportation and hospitality industries, including:
  • Demand Manager at OYO (2018-08-01 to 2018-12-01)

  • Senior Executive at Ola (ANI Technologies Pvt. Ltd) (2017-06-01 to 2018-08-01)


His early career experiences included internships at COSMO FERRITES LIMITED and Samson Automation Technologies, where he gained valuable exposure to manufacturing operations and process optimization.

Academic Background


Kanishak holds a Bachelor's degree in Mechanical Engineering from the Indian Institute of Technology (IIT) Roorkee, where he graduated with distinction.

Areas of Expertise


  • Operations strategy and optimization

  • Fleet management and logistics

  • Data-driven decision making

  • New initiative development and pilot program management

  • Cross-functional team leadership and coordination


Professional Impact


  • Spearheaded the successful launch and rapid expansion of Swiggy's Instamart service, driving a 40% increase in customer satisfaction and a 25% reduction in last-mile delivery costs

  • Developed and implemented a comprehensive fleet management strategy that improved driver retention by 35% and reduced vehicle downtime by 20%

  • Designed and piloted innovative operational models, such as a centralized micro-fulfillment center, leading to a 15% improvement in delivery speed and a 12% reduction in operational expenses


Conclusion


Kanishak Aggarwal is a strategic operations leader with a proven track record of driving efficiencies, implementing data-driven solutions, and leading transformative initiatives within the on-demand delivery industry. As the Senior Manager of Instamart Operations Strategy at Swiggy, he continues to push the boundaries of innovation and operational excellence, positioning the company for sustained growth and market leadership.