Kanishk Chaturvedi

Professional Overview

Kanishk Chaturvedi is a customer experience expert with a proven track record of driving operational excellence and business growth across the retail and technology sectors. With a diverse background spanning logistics, operations, and customer growth, he brings a unique blend of technical expertise and strategic acumen to his current role at Zomato.

Experience Summary

Current Role

As the Customer Experience lead at Zomato, Kanishk is responsible for enhancing the overall customer journey and driving industry-leading customer satisfaction. In this role, he oversees the end-to-end customer experience, implementing data-driven strategies to improve service quality, streamline operations, and foster lasting customer loyalty.

Career Progression

Kanishk's career trajectory has been marked by progressive responsibility and a demonstrated ability to drive positive business outcomes. Prior to his current role, he served as the Delhi NCR City CEO at Zomato, where he spearheaded operational improvements and strategic initiatives that strengthened the company's market presence and customer engagement. He has also held leadership positions in customer delight, operations, and logistics, contributing to the growth and optimization of Zomato's core business functions.

Beyond his work at Zomato, Kanishk co-founded Parallel Cap, a venture focused on providing revenue-based financing solutions for D2C companies. In this role, he leveraged his expertise in customer growth and operations to support the scaling efforts of emerging brands.

Academic Background

Kanishk holds a Bachelor's degree in Electrical Engineering from the Indian Institute of Technology (IIT) Kharagpur, where he graduated with distinction. He further honed his business acumen by earning an MBA from the Indian School of Business (ISB), where he served as the President of the Consulting Club, showcasing his leadership abilities.

Areas of Expertise

• Customer experience optimization

• Operational excellence and process improvement

• Logistics and supply chain management

• Data-driven decision making

• Strategic planning and implementation

• Entrepreneurial mindset and venture building

Professional Impact

Throughout his career, Kanishk has demonstrated a keen ability to drive measurable improvements in customer satisfaction, operational efficiency, and business performance. At Zomato, he has been instrumental in launching new cities, optimizing logistics costs, and fostering a culture of continuous improvement. His leadership and strategic vision have contributed to the company's growth and solidified its position as a market leader in the food delivery industry.

Conclusion

Kanishk Chaturvedi's diverse experience, technical expertise, and customer-centric approach make him a valuable asset in the customer experience domain. With a proven track record of driving operational excellence and business growth, he is well-positioned to continue making a meaningful impact within Zomato and the broader technology ecosystem.