Professional Summary

Professional Overview

Karen Jones is an accomplished Financial Counselor with extensive experience in healthcare administration and patient financial services. She currently serves in dual roles, managing the office operations for SSM HEALTH NEUROLOGY while also providing financial counseling to patients at St. Anthony's Medical Center. Her industry expertise spans revenue cycle management, patient advocacy, and health insurance navigation.

Experience Summary

Current Roles

Office Manager, SSM HEALTH NEUROLOGY (2018 - Present)

• Oversees daily administrative operations for a busy neurology practice, ensuring efficient workflow and exceptional customer service

• Manages a team of administrative staff, implementing process improvements to enhance productivity and patient satisfaction

• Serves as a liaison between the practice and insurance providers, resolving complex billing and reimbursement issues

Financial Counselor, St. Anthony's Medical Center (2016 - Present)

• Assists patients in navigating the healthcare financial landscape, providing education and guidance on insurance coverage, payment options, and financial assistance programs

• Collaborates with clinical teams to ensure patients receive the necessary support to address their medical and financial needs

• Develops and delivers training programs for front-line staff on patient financial services and best practices

Career Progression

Referral Coordinator, St. Anthony's Medical Center (2010 - 2016)

• Streamlined the patient referral process, improving coordination between primary care providers and specialty departments

• Implemented electronic systems to enhance data tracking and reporting, driving efficiencies in the referral management workflow

Office Manager, Aesthetic Art Inc. (2010 - 2011)

• Managed day-to-day operations for a growing cosmetic surgery practice, overseeing billing, scheduling, and patient relations

Academic Background

Karen holds a Bachelor of Science degree in Healthcare Administration from the University of Oklahoma, where she graduated with honors.

Areas of Expertise

• Healthcare revenue cycle management

• Patient financial counseling and advocacy

• Insurance coverage and reimbursement optimization

• Office management and team leadership

• Process improvement and workflow streamlining

• Patient experience and customer service

Professional Impact

• Developed and implemented a financial assistance program at St. Anthony's Medical Center, helping over 1,000 uninsured patients access necessary medical care

• Spearheaded the implementation of a new electronic referral system at St. Anthony's, reducing referral processing time by 30% and improving patient access to specialty services

• Recognized by the SSM Health leadership team for her exceptional contributions to practice efficiency and patient satisfaction

Conclusion

With her comprehensive expertise in healthcare administration and financial counseling, Karen Jones is a valuable asset to the organizations she serves. Her proven track record of driving operational excellence, enhancing patient experiences, and delivering tangible results make her a sought-after professional in the industry.