Karen Rosales
President & CEO, Arlington, Virginia, United States
Professional Overview
Karen Rosales is an accomplished financial services executive with over 20 years of experience driving operational excellence and strategic growth in the credit union industry. As the President and CEO of Arlington Community Federal Credit Union, she leads a talented team in providing exceptional service and tailored financial solutions to the local community.
Experience Summary
Current Role
As President and CEO of Arlington Community Federal Credit Union since 2014, Karen oversees all aspects of the credit union's operations and business strategy. Under her leadership, the organization has experienced consistent year-over-year growth in membership, deposits, and loan originations, cementing its position as a trusted financial partner in the region. Karen is recognized for her ability to foster a collaborative, member-centric culture that has earned the credit union numerous awards and accolades.
Career Progression
Prior to her current role, Karen served as the Chief Operations Officer at Arlington Community Federal Credit Union, where she played a pivotal part in streamlining operational processes, enhancing technology infrastructure, and improving member service delivery. Earlier in her career, she held positions of increasing responsibility at MCT Federal Credit Union and Justice FCU, steadily advancing through the ranks of retail banking and operations management.
Academic Background
Karen holds a Bachelor of Business Administration degree from the University of Virginia, with a concentration in Finance. She is also a graduate of the CUNA Management School, where she honed her credit union-specific expertise and leadership skills.
Areas of Expertise
- Credit union operations and management
- Retail banking and member experience optimization
- Financial technology integration and digital transformation
- Strategic planning and business development
- Change management and organizational transformation
Professional Impact
Under Karen's guidance, Arlington Community Federal Credit Union has been recognized as one of the top-performing credit unions in the state, consistently ranking among the leaders in member satisfaction, asset growth, and loan portfolio quality. Her innovative approach to service delivery and commitment to community engagement have earned the credit union numerous industry awards, including the prestigious Dora Maxwell Social Responsibility Community Service Award.
Conclusion
With her extensive experience, strategic vision, and dedication to serving the financial well-being of the local community, Karen Rosales is a respected leader in the credit union industry. As she continues to guide Arlington Community Federal Credit Union towards sustained growth and excellence, her proven track record of success and collaborative management style position her as a valuable asset to the organization and its members.
