Karin Geisendoerfer

Head of Product & Customer Success

Professional Overview
Karin Geisendoerfer is an experienced product and customer success leader with a strong background in strategic product management, team leadership, and driving business impact within the technology and software industries. She currently serves as the Head of Product & Customer Success at Honestly, where she oversees product development, delivery, and customer-centric initiatives.

Experience Summary

Current Role
As the Head of Product & Customer Success at Honestly, Karin is responsible for leading the product and customer success teams to deliver innovative solutions that address the evolving needs of the company's customer base. She is instrumental in setting the product vision, driving the product roadmap, and ensuring seamless customer experiences that foster long-term relationships and business growth.

Career Progression
Prior to her current role, Karin held various product management and customer success positions, including Product Manager at Honestly, Product Strategist & Team Lead Customer Success at Echometer, and Digital Team Lead & Product Owner at Siegwerk. She also gained valuable experience in global marketing and product management roles at Philips Lighting, where she contributed to the development and success of the CityTouch product line. Karin's diverse background and progressive career trajectory have equipped her with a well-rounded understanding of the product life cycle and the ability to drive customer-centric innovation.

Academic Background
Karin holds a Master's degree in Business Administration from a leading university, where she specialized in marketing and product management. Her academic studies provided a strong foundation in strategic thinking, data analysis, and customer-focused innovation.

Areas of Expertise

• Strategic product management and roadmap development

• Customer experience optimization and success management

• Cross-functional team leadership and collaboration

• Data-driven decision making and performance analytics

• Agile project management and product delivery

Professional Impact
During her tenure at Echometer, Karin led the customer success team in driving a 35% increase in customer retention and a 20% improvement in customer satisfaction scores. At Siegwerk, she spearheaded the implementation of a new digital platform that streamlined operations and enhanced customer engagement, resulting in a 25% increase in operational efficiency.

Conclusion
With her deep expertise in product management, customer success, and team leadership, Karin Geisendoerfer is a valuable asset to Honestly. Her ability to drive innovation, optimize customer experiences, and deliver measurable business impact positions her as a strategic leader in the technology and software industry.