Professional Summary
Professional Overview
Karina Contreras-Charkow is an experienced Chief Operating Officer with a proven track record of driving operational excellence and business growth. With over 15 years of industry experience, she has developed deep expertise in the financial technology sector, specializing in strategic planning, process optimization, and cross-functional team leadership.
Experience Summary
Current Role
As the Chief Operating Officer at Featherie, Karina is responsible for overseeing all day-to-day business operations, including strategic planning, resource allocation, and risk management. In this role, she has implemented streamlined workflows, enhanced operational efficiency, and fostered a collaborative, high-performance culture that has contributed to the company's continued growth and market leadership.
Career Progression
Prior to her current position, Karina served as the SVP of Tier 1 North America at InvestCloud, Inc., where she led a team of over 50 professionals and played a pivotal role in expanding the company's market share and client portfolio across the region. Before that, she held the role of Executive Manager at InvestCloud, demonstrating her ability to drive operational improvements and deliver exceptional results.
Karina's career began at Analytic Investors, where she excelled as an Assistant and Project Manager, honing her skills in project management, stakeholder coordination, and process optimization.
Academic Background
Karina holds a Bachelor's degree in Business Administration from the University of California, Los Angeles (UCLA), where she graduated with honors and developed a strong foundation in finance, operations, and strategic decision-making.
Areas of Expertise
- Financial technology operations and optimization
- Strategic planning and execution
- Cross-functional team leadership and collaboration
- Process improvement and workflow streamlining
- Risk management and compliance oversight
- Data-driven decision-making and analytics
Professional Impact
During her tenure at InvestCloud, Karina spearheaded the implementation of a new client management system, which resulted in a 25% increase in operational efficiency and a 15% reduction in customer response times. She has also been recognized for her contributions to industry thought leadership, having published several articles on best practices in fintech operations and presented at industry conferences.
Conclusion
Karina Contreras-Charkow is a versatile and results-driven Chief Operating Officer with a proven track record of driving operational excellence and business growth in the financial technology industry. Her strategic vision, strong leadership skills, and commitment to continuous improvement position her as a valuable asset to Featherie and the broader fintech community.
