Key Profile Information
Name: Karl Mosgofian
Role: Chief Information Officer (CIO)
Company: Gainsight
Location: Santa Clara, California, United States
LinkedIn: [Karl Mosgofian's Profile](https://www.linkedin.com/in/karl-mosgofian-4594a2)
Professional Background
Karl Mosgofian is the Chief Information Officer (CIO) at Gainsight, a company recognized for its significant growth, including being ranked number 15 on Deloitte’s 2017 Technology Fast 500™. He has a robust background in IT with expertise spanning across enterprise applications, business process optimization, IT infrastructure, enterprise architecture, and information security. Karl has also managed teams ranging from 20 to 200 members in various enterprises.
Prior to his role at Gainsight, Karl served as the CIO of Harmonic, enhancing his experience in senior IT roles across several notable technology companies.
Industry Contributions and Insights
Karl is deeply involved in conversations about the evolution of AI and its impact on customer success. In a recent podcast episode, Karl emphasized understanding AI's application in enhancing customer value and discussed how CIOs can strategically integrate such technologies to benefit their organizations. This insight was captured in an episode titled "Ep 33: Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian" on the ESI podcast.
Key Insights:
- Continuous Customer Success: A primary focus of his role involves maintaining a continuous connection with customers, ensuring constant value delivery rather than just resolving issues as they arise.
- Collaborative Leadership: Karl highlights the importance of CIOs in leading cross-functional teams and fostering collaboration across the organization.
Professional Philosophy and Approach
Karl advocates for a proactive engagement with C-level executives, urging new CIOs to not be intimidated but rather to lead strategic conversations that align IT initiatives with business goals. He believes in the critical role of IT in driving business innovation and operational efficiency.
Notable Quotes:
> "Don’t be afraid to call a meeting, walk into their office and say, ‘Look, I just want to try and figure out how to make you more successful, how to be a strategic part of the business.'"
Company and Role-Specific Achievements
At Gainsight, Karl oversees a unique cloud-based federated model due to the company's distributed nature. His responsibilities cover everything from operations to security and privacy, extending to active customer interaction. Gainsight itself is known for its formidable technological groundwork and dedication to customer education and success. Karl's leadership in CIO roles helps streamlining processes to enhance overall strategic goals and performance.
Karl has actively contributed to Gainsight's growth narrative by:
- Spearheading technological transformations and ensuring robust enterprise security.
- Developing strategies to improve customer success management, which is now a cornerstone of early-stage startups striving for sustainable growth.
- Playing a pivotal role in key acquisitions such as the inclusion of Northpass to enhance Gainsight's service offerings.
Professional Presence and Networking
Aside from his operational duties, Karl remains an active participant in the professional community, engaging through various platforms. LinkedIn is a significant medium for his updates and industry insights, confirming his role as a thought leader in the tech and customer success spaces.
Recent Highlights:
- AI and Customer Success blog post: July 28, 2023
- Involvement in CIO Marathon: Engaging with startups and supporting the Merritt College Cyber Security program.
- Promoting the Gainsight Pulse conference, highlighting its strategic importance to the community.
Karl Mosgofian's professional journey and thought leadership reflect a well-rounded expertise in IT management, strategic business integration, and customer-centric technology deployment, making him a valuable contact within the tech industry landscape.
For a deeper dive into his professional journey and insights, catch his podcast interviews or follow his LinkedIn posts for continuous updates.
