Karla Smith-Jones

Internal Communications Manager

Karla Smith-Jones is an experienced Internal Communications Manager with a proven track record of driving organizational alignment and employee engagement. In her current role at Comagine Health, she is responsible for crafting and executing comprehensive internal communication strategies that foster a positive, collaborative work culture and ensure cohesive messaging across the organization.

Professional Experience

Current Role

As the Internal Communications Manager at Comagine Health since 2014, Karla has been instrumental in shaping the company's internal communication practices. She is responsible for developing and implementing effective communication channels, such as a robust intranet, employee newsletters, and town hall meetings, to keep over 500 employees informed and engaged. Under her leadership, Comagine Health has seen a 20% increase in employee satisfaction and a 15% reduction in internal communication-related complaints.

Career Progression

Karla's diverse background includes various consulting and management roles in the healthcare, nonprofit, and education sectors. Prior to her current position, she served as a Healthcare Communications Consultant at Qualis Health (now Comagine Health) and a Marketing Communications Consultant at Global Partnerships. She also held leadership positions at FareStart and Shoreline Community College, where she honed her skills in strategic communication, brand management, and stakeholder engagement.

Education

Karla holds a Bachelor of Arts in Communication Studies from the University of Washington, where she graduated with honors. She is also a certified Internal Communications Specialist, having completed a professional development program from the International Association of Business Communicators (IABC).

Areas of Expertise

Internal communication strategy and implementation

Employee engagement and change management

Stakeholder relations and cross-functional collaboration

Technical writing and content creation

Branding and marketing communications

Project management and process improvement

Professional Impact

Throughout her career, Karla has demonstrated a talent for driving organizational transformation through strategic internal communication initiatives. At Comagine Health, she has led the development of a comprehensive internal communication framework that has significantly improved information sharing, reduced silos, and fostered a stronger sense of community among employees. Her work has been recognized by industry peers, and she has been invited to speak at several IABC and Association for Change Management Professionals (ACMP) events.

Conclusion

Karla Smith-Jones is a versatile and results-oriented Internal Communications Manager with a passion for empowering organizations and their employees. With her deep understanding of the healthcare industry, proven track record of successful communication initiatives, and commitment to continuous improvement, Karla is poised to continue making a meaningful impact at Comagine Health and beyond.