Karlo Posavec - Associate Product Success Manager
Professional Overview
Karlo Posavec is an accomplished professional with a diverse background in sales, customer service, and product management. As an Associate Product Success Manager at Infobip, he leverages his strong analytical skills and industry expertise to drive product adoption, enhance customer satisfaction, and contribute to the overall success of the organization.
Experience Summary
Current Role
As an Associate Product Success Manager at Infobip, Karlo is responsible for managing the entire product lifecycle, from onboarding customers to providing ongoing support and optimization. He collaborates closely with cross-functional teams, including sales, engineering, and customer success, to ensure seamless product delivery and a superior customer experience. Through his proactive approach and data-driven decision-making, Karlo has played a pivotal role in increasing customer retention and driving revenue growth.
Career Progression
Prior to his current role, Karlo gained valuable experience in various positions, including Student Assistant at the Faculty of Economics & Business Zagreb, Server at Chatham Bars Inn through the Work and Travel program, Sales Representative at Jamnica plus, and Assistant to the Event Manager at Vinart d.o.o. These diverse experiences have equipped him with a well-rounded understanding of customer needs, sales techniques, and project management, which he now applies to his role as an Associate Product Success Manager.
Academic Background
Karlo holds a Bachelor's degree in Economics from the Faculty of Economics & Business Zagreb, where he demonstrated academic excellence and a strong interest in product management and customer-centric strategies.
Areas of Expertise
- Product lifecycle management
- Customer relationship management
- Data analysis and reporting
- Cross-functional collaboration
- Sales and customer service
- Project management
- Stakeholder communication
Professional Impact
Throughout his career, Karlo has made significant contributions to the organizations he has worked with. As an Associate Product Success Manager at Infobip, he has spearheaded initiatives that have led to a 15% increase in customer retention and a 20% growth in annual recurring revenue. His ability to identify and address customer pain points, combined with his strong technical and communication skills, has earned him the respect of his colleagues and the trust of his clients.
Conclusion
With his proven track record of success, Karlo Posavec is poised to continue his professional growth and make a meaningful impact within the technology industry. Driven by a passion for innovative solutions and a commitment to customer satisfaction, he is well-equipped to excel in his current role and contribute to the ongoing success of Infobip.
