Karly Nevez

Product Manager | Oklahoma City, Oklahoma, United States

Professional Overview

Karly Nevez is an experienced product management professional with a proven track record of driving innovation and delivering successful outcomes in the fintech industry. As a Product Manager at Paycom, she leverages her deep understanding of customer needs, technical expertise, and strategic mindset to guide the development and enhancement of industry-leading payroll and HR solutions.

Experience Summary

Current Role

Product Manager, Paycom (2024-03-01 to Present)

• Responsible for defining the product vision, strategy, and roadmap for Paycom's flagship payroll and HR management software

• Collaborate closely with cross-functional teams, including engineering, design, and customer success, to ensure seamless product delivery and exceptional user experiences

• Identify and analyze market trends, customer feedback, and competitive insights to inform product decisions and drive continuous product improvements

• Lead the successful launch of two major product updates, resulting in a 15% increase in customer satisfaction and a 12% boost in user adoption

Career Progression

Service Supervisor, Paycom (2022-06-01 to 2024-03-01)

• Managed a team of service specialists, ensuring efficient and effective resolution of customer inquiries and issues

• Implemented process improvements that led to a 20% reduction in customer wait times and a 12% increase in first-call resolution rates

Paycom Team Leader, Paycom (2019-09-01 to 2022-06-01)

• Provided leadership and guidance to a team of Paycom Specialists, fostering a culture of continuous learning and customer-centric service

• Played a key role in the successful onboarding and training of over 50 new team members, contributing to a 30% increase in team productivity

Senior Paycom Specialist, Paycom (2016-03-01 to 2019-09-01)

• Served as a subject matter expert, providing technical support and strategic guidance to Paycom clients

• Recognized for exceptional customer service, earning the "Outstanding Specialist" award two years in a row

Academic Background

Bachelor of Arts, Business Administration
University at Buffalo, 2011-2015

Areas of Expertise

• Product strategy and roadmap development

• Agile software development and project management

• Customer needs analysis and user experience optimization

• Cross-functional collaboration and stakeholder management

• Data-driven decision making and performance analysis

Professional Impact

• Spearheaded the development and launch of a new mobile app feature, resulting in a 25% increase in user engagement

• Collaborated with the engineering team to implement AI-powered chatbot functionality, improving first-response times by 40%

• Served as a subject matter expert, delivering educational webinars and presentations that reached over 5,000 Paycom clients

Conclusion

Karly Nevez is a versatile and accomplished product management professional with a proven ability to drive innovation, enhance customer experiences, and deliver measurable business results. Her deep industry expertise, collaborative leadership, and strategic mindset make her a valuable asset to Paycom as the company continues to expand its market-leading payroll and HR solutions.