Kat Percival

Product Manager

Professional Overview

Kat Percival is an accomplished Product Manager with extensive experience in the telecommunications industry. Known for her data-driven approach, strategic mindset, and exceptional project management skills, she has played a pivotal role in driving product innovation and enhancing customer experiences at TalkTalk.

Experience Summary

Current Role

As the Product Manager at TalkTalk, Kat is responsible for defining and executing the product roadmap, working closely with cross-functional teams to identify and prioritize customer needs. She leverages her in-depth understanding of market trends and user insights to deliver impactful products that align with the company's strategic objectives.

Career Progression

Kat's career at TalkTalk has been marked by a steady progression of increasing responsibilities. She began as an Operations/Assurance Associate, demonstrating her keen eye for detail and commitment to quality. She then transitioned into the Trials Project Manager role, where she successfully led the implementation of new products and services, driving customer satisfaction and operational efficiency.

Kat's leadership skills were further recognized when she was seconded to the Trials Team Leader position, where she effectively managed a team of project managers and coordinated complex cross-departmental initiatives. Most recently, she was promoted to the role of Senior Trials Project Manager, leveraging her expertise to streamline processes and mentor junior team members.

Academic Background

Kat holds a Bachelor of Science (BSc) degree in Computer Science from the University of Liverpool, where she graduated with honors. Her academic pursuits have provided her with a strong foundation in technology and data analysis, which she seamlessly applies to her product management work.

Areas of Expertise

• Product strategy and roadmap development

• User experience design and optimization

• Agile project management and stakeholder coordination

• Data analysis and performance monitoring

• Cross-functional team leadership and collaboration

Professional Impact

During her tenure at TalkTalk, Kat has been instrumental in the successful launch of several innovative products and services, including the company's flagship broadband and TV offerings. Her data-driven approach and focus on customer needs have consistently led to improved user satisfaction and increased market share.

Kat's contributions have been recognized through various awards and commendations, including the "Outstanding Product Manager" award at the 2022 TalkTalk Innovation Summit.

Conclusion

With her deep industry knowledge, proven track record of product excellence, and strong leadership capabilities, Kat Percival is poised to continue driving transformative change within the telecommunications sector. Her commitment to delivering exceptional customer experiences and driving sustainable business growth makes her a valuable asset to any organization.