Katarzyna Kanka

Director of Operations

Warsaw, Masovian Voivodeship, Poland

Professional Overview

Katarzyna Kanka is an experienced operations executive with a successful track record of driving efficiency and strategic growth across the banking and financial services industries. As the Director of Operations at Sense Bank, she oversees the organization's operational functions, leveraging her expertise in process optimization, technology integration, and team leadership to ensure seamless service delivery and sustainable business performance.

Experience Summary

Current Role

Director of Operations, Sense Bank (2023 - Present)

Responsible for managing and optimizing the bank's operational infrastructure, including process workflows, technology systems, and resource allocation

Spearheaded the implementation of a new customer relationship management (CRM) platform, resulting in a 15% increase in customer satisfaction and a 12% reduction in resolution time

Launched a comprehensive training program for the operations team, improving skill levels and fostering a culture of continuous improvement

Career Progression

CEO, Vistula Ventures sp. z o.o. (2017 - Present)

Oversee the strategic direction and day-to-day management of the venture capital firm, focusing on investments in fintech and innovative financial services startups

Curate a diverse portfolio of high-potential companies, contributing to their growth and market expansion through strategic guidance and operational support

Chief Executive Officer, Horizon Personal Care sp. z o.o. (2017 - Present)

Guided the company's transformation from a regional player to a national leader in the personal care industry

Implemented lean manufacturing processes and supply chain optimization strategies, leading to a 20% reduction in operational costs

Sales and Service Director, Sense Bank (2021 - 2023)

Drove the bank's customer-centric initiatives, streamlining sales and service processes to enhance the client experience

Spearheaded the development and rollout of a digital onboarding platform, resulting in a 25% increase in new account openings

Academic Background

Katarzyna holds a Master's degree in Business Administration from the Warsaw School of Economics, where she graduated with distinction and participated in several international exchange programs.

Areas of Expertise

Operations management and process optimization

Financial services and banking industry knowledge

Strategic planning and business transformation

Technology integration and digital innovation

Team leadership and talent development

Professional Impact

Recognized as a thought leader in the Polish banking and fintech communities, frequently invited to speak at industry events and conferences

Serves on the advisory board of the Polish Chamber of Commerce, contributing to the development of industry standards and regulations

Mentors aspiring entrepreneurs and young professionals, sharing her expertise and insights to foster the next generation of business leaders

Conclusion

With her exceptional operational expertise, strategic vision, and proven track record of success, Katarzyna Kanka is a highly sought-after leader in the Polish financial services industry. As the Director of Operations at Sense Bank, she continues to drive operational excellence and inspire innovation, positioning the organization for long-term growth and sustainability.