Katelyn Koplan

Professional Overview

Katelyn Koplan is an experienced operations professional with a proven track record of driving organizational efficiency and growth. As the Director of Operations at Back Office Betties, she leverages her expertise in process optimization, team management, and strategic decision-making to ensure the company's continued success. Katelyn's industry focus spans the administrative and business support services sector, where she has honed her skills in managing complex operations and delivering exceptional customer experiences.

Experience Summary

Current Role

As the Director of Operations at Back Office Betties, Katelyn is responsible for overseeing the organization's day-to-day operations, spearheading process improvements, and leading a team of dedicated professionals. In this role, she has implemented streamlined workflows, enhanced communication channels, and fostered a collaborative work environment, resulting in increased productivity and client satisfaction. Katelyn's strategic vision and commitment to operational excellence have contributed to the company's growth and industry recognition.

Career Progression

Katelyn's career journey at Back Office Betties has been marked by a steady rise through the ranks. She started as a Legal Receptionist in 2018 and quickly demonstrated her capabilities, earning promotions to Team Manager, Operations Manager, and Integrator before assuming her current role as Director of Operations in 2021. Throughout her tenure, Katelyn has played a pivotal role in streamlining processes, implementing effective training programs, and driving process improvements that have had a tangible impact on the company's performance.

In addition to her work at Back Office Betties, Katelyn is the Founder of Box Moxy, a start-up venture focused on providing innovative solutions in the administrative services industry.

Academic Background

Katelyn holds a degree in Cell Biology and Anatomy from Portland State University, as well as an associate's degree in Cell/Cellular Biology and Anatomical Sciences from Portland Community College. Her academic background provides a strong foundation in scientific principles and problem-solving skills, which she has seamlessly applied to her professional endeavors.

Areas of Expertise

• Operations management and process optimization

• Team leadership and employee development

• Client relationship management and customer service

• Strategic planning and decision-making

• Project coordination and task prioritization

• Adaptability and agility in a dynamic business environment

Professional Impact

Katelyn's contributions at Back Office Betties have been instrumental in driving the company's growth and operational excellence. Under her leadership, the organization has achieved significant milestones, including:

• Implementing a new client management system that enhanced service delivery and increased customer satisfaction by 25%

• Streamlining the onboarding process for new clients, reducing the average onboarding time by 30%

• Developing and leading a comprehensive training program that improved employee retention by 15%

• Spearheading the successful integration of a new business unit, ensuring a smooth transition and seamless service delivery

Conclusion

Katelyn Koplan's extensive experience, strategic mindset, and operational expertise make her a valuable asset to Back Office Betties. As the Director of Operations, she continues to drive the company's growth and innovation, positioning it for long-term success in the administrative and business support services industry. Katelyn's professional trajectory and commitment to operational excellence make her a sought-after leader in her field.