Professional Overview
Kathi Finizio is an accomplished healthcare finance executive with over 15 years of experience leading patient financial services operations. As the Director of Patient Financial Services at Finger Lakes Health, she oversees all revenue cycle management functions and drives strategic initiatives to enhance the patient experience and optimize financial performance.
Experience Summary
Current Role
In her role as Director of Patient Financial Services, Kathi is responsible for managing a team of 45 patient account representatives and financial counselors. She has implemented innovative processes to streamline the registration and billing workflows, resulting in a 20% reduction in claim denials and a 15% increase in point-of-service collections. Under her leadership, Finger Lakes Health has seen marked improvements in patient satisfaction scores related to billing and financial assistance.
Career Progression
Prior to joining Finger Lakes Health, Kathi served as the Revenue Cycle Manager at Rochester General Hospital, where she spearheaded the implementation of a new electronic medical records system and oversaw the successful transition of all patient accounting functions. Earlier in her career, she held various patient financial services roles at Strong Memorial Hospital, gaining extensive experience in hospital billing, insurance verification, and financial counseling.
Academic Background
Kathi holds a Bachelor of Science in Healthcare Administration from the University of Rochester. She is a certified revenue cycle representative (CRCR) and has completed advanced training in patient-centered financial communications.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Electronic medical records implementation
- Process improvement and workflow optimization
- Team leadership and employee development
Professional Impact
Throughout her career, Kathi has consistently demonstrated her ability to drive operational efficiencies and improve the financial performance of healthcare organizations. Her commitment to delivering an exceptional patient experience has been recognized through numerous awards and industry accolades, including the 2020 Excellence in Patient Financial Services award from the Healthcare Financial Management Association.
Conclusion
Kathi Finizio is a seasoned healthcare finance professional with a proven track record of success in optimizing revenue cycle management and enhancing the patient financial experience. Her strategic vision, analytical mindset, and collaborative leadership style make her a valuable asset to any organization seeking to improve its financial stability and operational excellence.
