Kathy Daury, CPA

Director of Patient Financial Services

Professional Overview
Kathy Daury is a seasoned healthcare finance executive with over 30 years of experience in the industry. As the Director of Patient Financial Services at Berkshire Health Systems, she oversees all aspects of revenue cycle management, including patient billing, collections, and financial assistance programs.

Experience Summary

Current Role
Kathy has served as the Director of Patient Financial Services at Berkshire Health Systems since 1990. In this role, she is responsible for leading a team of 45 professionals and ensuring the efficient and compliant management of the organization's revenue cycle. Under her leadership, Berkshire Health Systems has consistently maintained a clean claim submission rate of over 95% and reduced the average days in accounts receivable by 12% over the past three years.

Career Progression
Prior to her current position, Kathy held various leadership roles in patient financial services at other regional healthcare providers, including serving as the Assistant Director of Revenue Cycle at Pittsfield Medical Center from 1985 to 1990. Throughout her career, Kathy has demonstrated a strong commitment to improving patient financial experiences and has been recognized for her ability to implement process improvements and enhance operational efficiency.

Academic Background
Kathy holds a Bachelor of Science in Accounting from the University of Massachusetts Amherst. She is a Certified Public Accountant (CPA) and has completed several executive leadership programs in healthcare management.

Areas of Expertise

• Revenue cycle management

• Patient billing and collections

• Financial assistance program design and implementation

• Regulatory compliance and risk management

• Team leadership and staff development

Professional Impact
Kathy is an active member of the Healthcare Financial Management Association (HFMA) and has served on the board of directors for the Western Massachusetts chapter. She has also presented at numerous industry conferences and authored several articles on best practices in patient financial services. Kathy's expertise and contributions have been instrumental in helping Berkshire Health Systems maintain a strong financial position and enhance the overall patient experience.

Conclusion
With her extensive experience, proven track record of success, and deep industry knowledge, Kathy Daury is a respected leader in the healthcare finance field. As the Director of Patient Financial Services at Berkshire Health Systems, she continues to drive innovation, improve operational efficiency, and ensure the delivery of high-quality financial services to patients.