Professional Overview
Kathy Schmitz is a seasoned Customer Service Manager based in Green Bay, WI, with a strong background in customer service and team management. Her key expertise areas include customer relationship management, team leadership, and process improvement, with a focus on the service industry.
Experience Summary
Current Role
As the Customer Service Manager at Schwabe North America since 1995, Kathy has been responsible for leading the customer service team, resolving customer complaints, and implementing process improvements to enhance customer satisfaction. Her key achievements include maintaining high customer satisfaction rates and contributing to the company's growth through excellent service delivery.
Career Progression
Kathy's career progression showcases her growth from support staff and scheduling roles to customer service and management positions. Notable previous roles include Support Staff and Scheduling at The AnSer Services and Customer Service at Business Service Center. Her career trajectory demonstrates a steady increase in responsibility, with key achievements in team leadership, customer relationship management, and process improvement.
Academic Background
Kathy holds a Bachelor of Science (B.S.) degree from Edgewood College, which has provided her with a solid foundation in her professional pursuits. Although specific specializations are not noted, her academic background supports her career progression and expertise in customer service management.
Areas of Expertise
Kathy's areas of expertise include:
- Industry-specific skills in customer service and team management
- Technical competencies in process improvement and customer relationship management
- Leadership and management capabilities, with a focus on team leadership and customer satisfaction
Professional Impact
Although specific notable projects or initiatives are not detailed, Kathy's long-standing role at Schwabe North America underscores her commitment to the company and the industry. Her contributions to maintaining high customer satisfaction rates and her leadership in the customer service team are significant, reflecting her professional impact.
Conclusion
Kathy Schmitz's professional trajectory highlights her dedication to customer service and team management, with a consistent focus on delivering high-quality service and leading teams effectively. Currently, her focus remains on her role as Customer Service Manager at Schwabe North America, where she continues to contribute to the company's success through her expertise and leadership. Her value proposition lies in her ability to lead teams, manage customer relationships, and improve processes, making her a valuable asset in the service industry.
