Professional Summary
Professional Overview
Kathy Sutton is a seasoned Financial Counselor with over 20 years of experience in the healthcare industry. She specializes in providing comprehensive financial guidance and support to patients, ensuring they have a clear understanding of their financial obligations and available resources.
Experience Summary
Current Role
Kathy currently serves as a Financial Counselor at Froedtert Health, where she has been instrumental in helping patients navigate the complex healthcare financial landscape. In this role, she is responsible for assisting patients in understanding their insurance coverage, identifying applicable financial assistance programs, and developing personalized payment plans to address their healthcare costs.
Career Progression
Prior to her current position, Kathy has held various customer service and administrative roles within the healthcare and financial services industries. She has demonstrated a consistent track record of providing exceptional service and leveraging her strong communication and problem-solving skills to support the needs of diverse clientele.
Kathy's previous positions include:
- Financial Counselor at Froedtert & The Medical College of Wisconsin (2014-2022)
- Customer Service Representative at Falls Dental Associates (2013-2014) and Midwest Dental (2012-2013)
- Claims Specialist at Diversified Benefit Services (2006-2012)
- Multiple positions at Washington Mutual (2002-2006)
- Administrative Assistant and Customer Service Representative at various organizations (1995-2002)
Academic Background
Kathy holds a high school diploma, supplemented by her extensive on-the-job training and certifications in the healthcare financial services sector.
Areas of Expertise
- Healthcare financial counseling and patient advocacy
- Insurance coverage analysis and eligibility determination
- Financial assistance program identification and application support
- Personalized payment plan development and negotiations
- Exceptional customer service and client relationship management
Professional Impact
Throughout her career, Kathy has consistently demonstrated her dedication to improving the financial well-being of the patients she serves. Her ability to effectively communicate complex financial information, identify cost-saving solutions, and provide empathetic support has earned her a reputation as a trusted and reliable financial counselor within the healthcare community.
Conclusion
With her extensive experience, comprehensive industry knowledge, and strong commitment to patient-centric service, Kathy Sutton is poised to continue making a positive impact on the lives of the patients she serves. Her passion for helping individuals navigate the healthcare financial landscape and her proven track record of success make her a valuable asset to any healthcare organization.
