Kattie Laney
Director of Patient Financial Services
Professional Overview
Kattie Laney is an experienced healthcare executive with a strong background in patient financial services. As the Director of Patient Financial Services at Baxter Regional Medical Center, she oversees all aspects of the organization's patient billing, collections, and revenue cycle management operations.
Current Role
In her current role as Director of Patient Financial Services, Kattie is responsible for leading a team of over 25 financial specialists. She has implemented streamlined processes and cutting-edge technology solutions to improve the patient experience and maximize revenue recovery. Under her leadership, Baxter Regional has achieved a 98% clean claims rate and reduced patient account receivables by 15% year-over-year.
Kattie is a strategic thinker who has played a key role in aligning the patient financial services department with the organization's broader financial and operational goals. She has served on the executive committee and contributes actively to the development of the hospital's long-term financial plans.
Career Progression
Prior to joining Baxter Regional, Kattie held various leadership roles in the patient financial services departments of several regional healthcare systems. She began her career as a patient access representative and steadily advanced through the ranks, honing her skills in revenue cycle management, payer contract negotiation, and financial analytics.
Kattie's proven track record of driving operational efficiencies and enhancing the patient financial experience has made her a respected leader in the healthcare industry. She is frequently invited to speak at regional and national conferences on topics such as revenue cycle optimization and patient-centered financial strategies.
Academic Background
Kattie holds a Bachelor of Business Administration degree in Healthcare Management from the University of Arkansas. She is also a certified Healthcare Financial Management Association (HFMA) professional and maintains an active membership with the American College of Healthcare Executives (ACHE).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Payer contract negotiation and reimbursement optimization
- Financial reporting and data analytics
- Team leadership and change management
Professional Impact
Under Kattie's leadership, Baxter Regional Medical Center has achieved significant improvements in key financial metrics, including a 20% increase in net patient revenue and a 12% reduction in bad debt expense. She has also spearheaded the implementation of a comprehensive patient financial assistance program, which has resulted in a 25% increase in charity care and financial aid provided to the community.
Kattie's commitment to excellence and passion for improving the patient financial experience have made her a valued asset to the Baxter Regional team and the broader healthcare community.