Katy Bailey

Professional Summary

Professional Overview
Katy Bailey is an experienced leader in student services with a strong track record of driving student success in the higher education sector. As the Director of Student Services at Kaplan Open Learning, she is responsible for overseeing the delivery of comprehensive support services to a diverse student population, ensuring an exceptional learning experience.

Experience Summary

Current Role
As the Director of Student Services at Kaplan Open Learning, Katy is responsible for leading a team of dedicated professionals in providing comprehensive student support, including academic advising, career services, and co-curricular programming. Under her guidance, the Student Services department has consistently achieved high student satisfaction rates, contributing to Kaplan's reputation for excellence in online education.

Career Progression
Katy's career in higher education spans over a decade, during which she has steadily advanced, taking on increasingly senior roles. Prior to her current position, she served as the Deputy Director of Student Services at Kaplan Open Learning, where she played a pivotal role in streamlining processes and implementing innovative solutions to enhance the student experience. Before that, she held various leadership positions at the University of Essex Online, including Head of Undergraduate Business, Deputy Head of Business, and Study Skills Manager, where she demonstrated her expertise in curriculum development, student engagement, and academic support.

Academic Background
Katy holds a Master's degree in Higher Education Administration from the University of Cambridge, where she specialized in student services and engagement strategies. Her strong academic foundation, combined with her practical experience, has enabled her to develop a comprehensive understanding of the challenges and best practices in the field of higher education.

Areas of Expertise

• Student services and support

• Online and distance learning program management

• Academic advising and curriculum development

• Retention and student success strategies

• Stakeholder engagement and cross-functional collaboration

• Team leadership and performance management

Professional Impact
Throughout her career, Katy has consistently demonstrated her ability to drive positive change and impact student outcomes. As the Deputy Director of Student Services at Kaplan Open Learning, she led the implementation of a new student onboarding process, resulting in a 15% increase in first-year retention rates. Additionally, she has been an active contributor to industry conferences, sharing her insights and best practices on student engagement and support.

Conclusion
With her extensive experience, proven leadership skills, and deep passion for student success, Katy Bailey is poised to continue making a significant impact in the field of higher education. As the Director of Student Services at Kaplan Open Learning, she is committed to fostering an inclusive and supportive learning environment that empowers students to achieve their academic and professional goals.