Katya Andresen - The Cigna Group
Current Role
Chief Digital and Analytics Officer (CDAO) at The Cigna Group, leading initiatives to harness data, advanced analytics, and digital innovation to improve healthcare delivery and outcomes.
Professional Summary
Katya Andresen has a diverse and nontraditional career spanning journalism, nonprofit leadership, and executive roles in technology and financial services. Currently, she is part of The Cigna Group's mission to enhance healthcare through digital and data-driven strategies.
Career Path
1. Journalism
- Foreign Correspondent for Reuters News and Television in Asia, and for the Associated Press and major US newspapers in Africa.
- Active writer and a Top Voice on LinkedIn, contributing frequently on Medium.
2. Nonprofit Sector
- CEO of Cricket Media.
- COO and CSO of Network for Good, a digital giving and social action platform.
- Vice President of Marketing at Network for Good, focusing on marketing strategy, consumer outreach, media relations, and corporate partnerships.
3. Financial Services
- Senior Vice President at Capital One, driving data-informed experience innovation and creating integrated customer experiences across all touchpoints.
4. Education
- Guest lecturer at Georgetown University’s business school.
- Former adjunct professor at the American University Key Executive Leadership Program.
Achievements and Contributions at The Cigna Group
- Leading the Digital and Analytics team in leveraging data and advanced analytics, including both conventional AI and Generative AI (genAI), to:
- Improve productivity: Making work processes better, faster, and cheaper.
- Enhance healthcare: Predicting and guiding necessary future care for individuals.
- Reimagine healthcare experiences: Transforming how healthcare services are perceived and delivered.
Key Initiatives and Thought Leadership
- Focused on how data and technology can deepen understanding of people’s needs and improve outcomes.
- Emphasizes the significance of using genAI to make healthcare interactions easier.
- Advocates for defining critical problems to solve with AI, leading experimentation with a problem-first approach rather than technology-first.
Personal Philosophy and Approach
- Believes in the importance of understanding human behavior and needs, which has been the throughline of her career across various roles and industries.
- Stresses the role of people, not technology, in ensuring that advancements lead to beneficial outcomes.
Education and Personal Background
- Education: Studied history at Haverford College, emphasizing a liberal arts education that fosters analytical thinking and expression.
- Grew up in: Chapel Hill, N.C.
- Heroes/Role Models: Influenced by accomplished journalists and determined change-makers.
- Personal Philosophy: Inspired by the "Just Do It" slogan, promoting proactive engagement and making a difference.
Additional Contributions
- Regularly contributes thought leadership articles and posts on LinkedIn.
- Member of the DataIQ 100 and a recognized influencer in the field of data and analytics.
Professional Interests
- Passionate about the convergence of technology and human behavior.
- Continual focus on leveraging advanced analytics to bring innovative solutions to healthcare.
- Committed to ensuring AI technologies are used to solve meaningful problems, driven by iterative testing and learning.
Public Speaking and Engagements
- Active speaker and participant in discussions around digital innovation and customer-centric healthcare solutions.
- Participated in forums like ViVE and podcasts such as The Health Unscripted Podcast, sharing insights on digital strategies and ethical AI.
Katya Andresen represents a blend of diverse experiences, visionary leadership, and a deep commitment to improving healthcare through innovative digital and analytical approaches at The Cigna Group. Her multifaceted background and ongoing contributions highlight her as a key figure in the transformation of healthcare systems.
[LinkedIn Profile](https://www.linkedin.com/in/katyaandresen)
