Professional Overview
Kausar Jahan is a seasoned Lead UX/CX and Product Design professional currently based in Dubai, United Arab Emirates. In her current role, she leverages her expertise in user experience, customer experience, and product design to drive innovation and growth. Her key areas of expertise include UX/CX design, product development, and team leadership, with a strong focus on the transportation and aviation industries.
Experience Summary
Current Role
As the Lead UX/CX and Product Design at Roads and Transport Authority since November 2022, Kausar oversees the design and development of user-centric products and services. Her key responsibilities include leading cross-functional teams, conducting user research, and developing design strategies that enhance customer experience. Although specific achievements in this role are not detailed, her position underscores her expertise in UX/CX and product design.
Career Progression
Kausar's career trajectory showcases progressive growth and diversification. Notably, she served as a Senior User Experience (UX) Specialist at Roads and Transport Authority from 2016 to 2022, contributing to the development of user-friendly and accessible transportation services. Prior to this, she held roles such as Senior UI UX Designer at Emirates, emphasizing her experience in the aviation sector. Her earlier career stages included positions in web design, graphic design, and teaching, highlighting her versatility and foundation in computer science.
Areas of Expertise
Kausar's areas of expertise include:
- Industry-specific skills: UX/CX design, product development, and transportation/aviation industry knowledge.
- Technical competencies: User research, design strategy, team leadership, and cross-functional collaboration.
- Leadership and management capabilities: Proven ability to lead teams and drive design innovation in complex environments.
Professional Impact
Although specific projects or initiatives are not detailed, Kausar's contributions to the transportation and aviation sectors through her work at Roads and Transport Authority and Emirates underscore her professional impact. Her focus on UX/CX and product design aims to enhance customer experience and drive industry growth.
Conclusion
Kausar Jahan's professional trajectory is marked by consistent growth, diversification, and a strong focus on UX/CX and product design. Currently, she is focused on leading design innovation in the transportation sector. Her value proposition lies in her unique blend of technical expertise, industry knowledge, and leadership capabilities, positioning her as a pivotal figure in driving customer-centric design solutions.
