Executive Overview
Kaveh Rostampor is the Chief Executive Officer and Co-founder of Planhat, an enterprise SaaS company specializing in customer success and next-generation CRM platforms. He is recognized as a highly experienced SaaS operator, founder, and board member, with a notable track record in scaling technology companies internationally.
Professional Background and Career Progression
Planhat (2015 – Present)
- Role: CEO & Co-founder
- Founded: Stockholm, Sweden, 2015, alongside CTO Niklas Skog
- Headquarters & Presence: Dual base in Stockholm and California; Los Angeles Metropolitan Area
- Growth under Rostampor's Leadership:
- Led Planhat from inception to a global SaaS business with over 200 employees spanning more than 30 countries.
- Scaled Planhat’s customer base to over 500 organizations, ranging from early-stage startups to large public companies.
- Guided the company from a bootstrapped startup to raising $50 million in Series A funding (April 2022; led by Sprints Capital), the first external capital after seven years of organic growth.
- Maintained a discipline of operational frugality and customer-centric innovation, continuing to invest in long-term product and technology vision even after securing significant investment.
- Key Achievements:
- Orchestrated Planhat’s transformation from a product-only focus (first five years, no external marketing/sales) to a global commercial SaaS leader.
- Oversaw Planhat’s expansion to serve hundreds of enterprise customers and tens of thousands of daily users.
- Achieved over 8-figures in Annual Recurring Revenue (ARR) as of 2024.
- Drove major platform upgrades and continuous expansion into new application areas, including partnerships with major technology platforms such as Google Cloud.
- Established Planhat as a strategic, data-driven CRM for operationalizing customer strategies, focusing on actionable insights and collaborative customer management.
Previous Experience
- Meltwater Group (2007–2021):
- Executive Director, Americas / EVP Americas (2014–2021):
- Oversaw operations for the Americas region; led a division of 500+ staff; responsible for serving over 12,000 customers with revenues in the hundreds of millions USD.
- Managed executive leadership in sales, customer success, and worldwide commercial strategy.
- Executive Director, Worldwide Customer Success (2009–2014):
- Directed global customer success initiatives, emphasizing post-sale value realization and retention.
- Contributed to Meltwater’s international scale-up as a leader in media intelligence and SaaS.
- Board Roles:
- Active board experience, serving or having served on boards including:
- Macrobond Financial
- Cint
- boost.ai
Education
- Saïd Business School, University of Oxford:
- Masters Diploma in Strategy and Innovation (2010–2011).
- Uppsala University:
- Master of Science in Business and Economics.
Company Focus and Market Position
Planhat is recognized as a next-generation Customer Success Platform and strategic CRM solution. The platform is designed to unify structured and unstructured data, enable real-time and longitudinal customer insights, and drive actionable workflows and advanced automation in customer engagement.
- Planhat serves a diverse, global client base, emphasizing technology, business services, financial services, healthcare, and IT sectors.
- The company is known for a highly modular, secure, and scalable SaaS solution adopted by both innovative startups and established enterprises, receiving strong market validation through thousands of public reviews and a reputation for customer-centric thought leadership.
Recent milestones include:
- End of bootstrapping phase and $50 million Series A raise to accelerate commercial team expansion, product R&D, and global market entry.
- Sustained operational efficiency: As of the latest disclosures, the company has raised capital but remains conservative in deployment, maintaining a "bootstrap mentality."
- Substantial platform upgrades and feature innovations announced under Rostampor’s leadership, reinforcing Planhat’s position as a category leader.
Leadership Approach and Public Profile
- Leadership Style:
- Emphasizes disciplined execution, customer success, and iterative product refinement based on direct customer feedback.
- Experienced in managing large, multicultural teams and navigating both growth-stage and scaling challenges.
- Content and Thought Leadership:
- Regular contributor to Planhat’s thought leadership publications and industry podcasts (see: SaaS Club podcast, SaaStock).
- Advocates for data-driven, strategy-oriented CRM evolution and the future of customer-centric enterprise software.
- Personal Interests:
- Engaged in sports (Taekwondo, BJJ, MMA), operating from both California and Stockholm.
- Involved in creative internal initiatives at Planhat, such as launching the company’s proprietary coffee blend, Fika, reflecting an employee-centric culture.
Actionable Insights
- Rostampor’s significant SaaS leadership experience positions him as both a decision maker and a domain expert for enterprise systems, growth strategy, and customer value optimization.
- Planhat’s current phase involves scaling commercial and customer-facing operations globally, with a strong corporate focus on security, modular adoption, and continuous innovation.
- The company’s financial strength, conservative deployment of capital, and global footprint underscore opportunities for partnership discussions that center on scalable growth, digital transformation, or complementary technology integrations.
- Given Rostampor’s track record at Meltwater and at Planhat, messaging that highlights bottom-line impact, operational efficiency, and strategic value creation in B2B SaaS is likely to resonate.
Contact and Location
- LinkedIn: [Kaveh Rostampor](http://www.linkedin.com/in/kaveh-rostampor)
- Location: Los Angeles Metropolitan Area; active presence in Stockholm, Sweden
Summary:
Kaveh Rostampor is a proven SaaS industry leader with deep experience in scaling and operationalizing high-growth, customer-centric technology businesses globally. His current leadership of Planhat reflects a focus on data-driven strategy, product innovation, and global market penetration, making him a key executive in the enterprise SaaS and CRM sectors.