Kayla Fairbanks

Customer Success Specialist

Professional Overview
Kayla Fairbanks is a dedicated Customer Success Specialist with a passion for delivering exceptional client experiences. Drawing from her diverse background in accounting, client relations, and payment processing, she leverages her multifaceted expertise to drive customer satisfaction and business growth.

Experience Summary

Current Role
As a Customer Success Specialist at BOLD Integrated Payments, Kayla is responsible for cultivating strong relationships with the company's clients. In this role, she acts as the primary point of contact, providing proactive support, addressing inquiries, and ensuring seamless onboarding and ongoing service. Kayla's deep understanding of payment processing solutions and her ability to translate technical information into actionable insights have contributed to her success in this position.

Career Progression
Prior to her current role, Kayla gained valuable experience as an Accounting Clerk at the Cobb County Magistrate Court, where she demonstrated her attention to detail and analytical capabilities. She also honed her client-facing skills as a Client Relations Specialist at The W Hotels, where she consistently exceeded customer expectations and received recognition for her outstanding service.

Academic Background
Kayla holds a Bachelor of Science degree in Accounting from the University of Georgia, where she graduated with honors. Her academic achievements and specialized knowledge have equipped her with a strong foundation to excel in the financial services industry.

Areas of Expertise

• Payment processing and merchant services

• Account management and client relations

• Financial reporting and data analysis

• Customer service and conflict resolution

• Cross-functional collaboration and problem-solving

Professional Impact
In her previous roles, Kayla played a pivotal role in streamlining accounting processes, improving client satisfaction metrics, and contributing to the overall success of her respective organizations. At BOLD Integrated Payments, she has quickly established herself as a trusted advisor, consistently exceeding quarterly customer retention and net promoter score targets.

Conclusion
Kayla Fairbanks is a highly motivated and adaptable professional who thrives on delivering exceptional customer experiences. With her diverse background, strong technical skills, and unwavering commitment to client success, she is poised to continue making a meaningful impact in the payment processing industry.