Keith Cooper
Sr. Director, Employee Service Center
Professional Overview
Keith Cooper is an accomplished human resources executive with extensive experience in employee service center management, HR operations, and payroll systems. As the Sr. Director of the Employee Service Center at Genuine Parts Company, he is responsible for overseeing the strategic direction and daily operations of the organization's employee-facing support functions.
Experience Summary
Current Role
As the Sr. Director of the Employee Service Center at Genuine Parts Company, Keith is responsible for leading a team of professionals who provide comprehensive HR and payroll services to the organization's global workforce. In this role, he has implemented streamlined processes, enhanced employee engagement, and driven continuous improvements to the service center's operational efficiency.
Career Progression
Prior to his current position, Keith held various leadership roles within the HR and payroll domain, including Sr. Director of HR Operations at Genuine Parts Company, Director of HRIS & Payroll at Aaron's, Inc., and Director of Global Payroll Services at NCR Corporation. Throughout his career, he has consistently demonstrated a talent for transforming complex HR systems and processes, improving employee experiences, and driving organizational performance.
Academic Background
Keith holds a Bachelor's degree in Business Administration from the University of Georgia, with a focus on Human Resources Management. His education has provided him with a strong foundation in HR best practices, data-driven decision-making, and strategic workforce planning.
Areas of Expertise
- Employee service center management
- HR operations and process optimization
- Payroll systems implementation and integration
- HRIS and technology-enabled HR solutions
- Change management and organizational transformation
- Global HR and payroll service delivery
Professional Impact
During his tenure at Genuine Parts Company, Keith has led the successful implementation of a new employee service center platform, resulting in a 25% reduction in service-related inquiries and a 15% increase in employee satisfaction. Additionally, he has spearheaded the integration of payroll and HR data systems, enabling real-time reporting and enhanced data-driven decision-making for the organization.
Conclusion
With his extensive background in HR operations, payroll management, and employee service delivery, Keith Cooper is a seasoned professional who excels at driving operational excellence and enhancing the employee experience. As the Sr. Director of the Employee Service Center at Genuine Parts Company, he continues to make a significant impact on the organization's HR strategy and execution.
