Professional Summary
Professional Overview
Keith Strew is a seasoned Learning and Development executive with over a decade of experience driving talent and leadership initiatives across the restaurant and hospitality industry. As the Senior Director of Learning & Development at On The Border Mexican Grill & Cantina, he is responsible for designing and implementing comprehensive training programs that optimize employee performance, enhance customer experiences, and support the company's strategic growth objectives.
Experience Summary
Current Role
In his current role at On The Border, Keith leads a team of learning and development professionals to create and deliver training solutions that empower the organization's 5,000+ employees. He has spearheaded the rollout of innovative learning technologies, including a mobile-friendly learning management system, to improve knowledge retention and skill development across the company's 150+ locations. Under his leadership, On The Border has seen a significant improvement in employee engagement, service quality, and operational efficiency.
Career Progression
Prior to joining On The Border, Keith held progressive learning and development roles at leading restaurant groups, including Puttshack, Uncle Julio's Corporation, Mr. Gatti's Pizza, and Del Frisco's Restaurant Group. Throughout his career, he has demonstrated a talent for aligning training initiatives with business objectives, driving measurable improvements in key performance indicators. His extensive industry experience and reputation for delivering impactful learning solutions have made him a trusted partner to senior leadership teams.
Academic Background
Keith holds a Bachelor of Science degree in Human Resource Management from the University of Texas at Arlington, where he graduated with Magna Cum Laude honors.
Areas of Expertise
- Learning strategy and program design
- Talent development and succession planning
- Organizational change management
- Performance management and coaching
- Learning technology implementation and optimization
Professional Impact
During his tenure at Puttshack, Keith spearheaded the development of a comprehensive leadership training program that resulted in a 25% increase in internal promotions and a 15% improvement in employee retention. At Uncle Julio's Corporation, he led the rollout of a gamified e-learning platform that improved product knowledge and customer service scores by 30% across the organization.
Conclusion
With his deep expertise in learning and development, proven track record of driving impactful initiatives, and unwavering commitment to talent excellence, Keith Strew is well-positioned to continue making significant contributions to the restaurant and hospitality industry. As the Senior Director of Learning & Development at On The Border, he is poised to further enhance the company's learning culture and support its long-term growth and success.
