Kelli Palmer
Chief Operating Officer
Professional Overview
Kelli Palmer is a seasoned healthcare operations executive with over 20 years of experience driving operational excellence and strategic growth within the dental, orthodontic, and vision care industries. As the Chief Operating Officer at Elevate Health Clinics, she is responsible for overseeing the organization's day-to-day operations, implementing best practices, and spearheading initiatives to enhance patient experience and operational efficiency.
Experience Summary
Current Role
As the Chief Operating Officer at Elevate Health Clinics, Kelli is responsible for managing the organization's overall operations, including financial performance, process optimization, and cross-functional team collaboration. She has played a crucial role in streamlining workflows, improving patient satisfaction, and driving the company's expansion into new markets.
Career Progression
Prior to her current role, Kelli held progressive leadership positions within the healthcare industry. She served as the Senior Vice President of Operations at New Season, where she led a team of over 500 professionals and oversaw the successful integration of multiple acquired practices. Before that, she held Vice President and Director-level roles at Hero-Management and DentalOne Partners Inc., where she spearheaded operational initiatives, practice development strategies, and regional management functions.
Academic Background
Kelli holds a Bachelor's degree in Business Administration from the University of Colorado, Boulder, with a focus on Healthcare Management.
Areas of Expertise
- Healthcare operations management
- Process improvement and efficiency optimization
- Strategic planning and business development
- Mergers and acquisitions integration
- Financial and performance management
- Team leadership and talent development
Professional Impact
Throughout her career, Kelli has demonstrated a strong track record of driving operational excellence and delivering tangible results. At New Season, she successfully integrated three acquired practices, streamlining operations and increasing profitability by 25% within the first year. At DentalOne Partners Inc., she played a pivotal role in expanding the company's regional footprint, opening 15 new locations and improving patient satisfaction by 30% across her market.
Conclusion
Kelli Palmer is a dynamic and results-oriented healthcare operations executive with a proven ability to optimize processes, enhance patient experience, and drive sustainable growth. Her breadth of experience, combined with her strategic mindset and collaborative leadership style, make her well-equipped to lead Elevate Health Clinics to new heights of operational and financial success.
