Professional Summary
Professional Overview
Kelli Turner is an accomplished Financial Counseling and Resource Advocate Manager with over 15 years of experience in the healthcare industry. She is known for her expertise in patient financial assistance, insurance navigation, and fostering a patient-centric approach to revenue cycle management.
Experience Summary
Current Role
As the Financial Counseling /Resource Advocate Manager at Mosaic Life Care, Kelli is responsible for leading a team of financial counselors and resource advocates. She oversees the development and implementation of strategies to improve patient financial experience, increase insurance coverage, and connect patients with community resources. Under her leadership, the department has achieved significant improvements in patient satisfaction and reduced bad debt.
Career Progression
Kelli's career at Mosaic Life Care has spanned various roles, including Interim Financial Counseling Manager, Interim Registration and Scheduling Manager, and Patient Access and Scheduling Coordinator. In these previous positions, she demonstrated her ability to drive process improvements, enhance cross-departmental collaboration, and ensure efficient patient workflow. Prior to her management roles, Kelli served as a Financial Counselor, where she excelled at navigating complex insurance policies, identifying financial assistance options, and providing compassionate support to patients.
Academic Background
Kelli holds a Bachelor's degree in Business Administration from the University of Missouri-Kansas City. Her academic achievements and continued professional development have equipped her with a deep understanding of the healthcare financial landscape and a commitment to providing exceptional patient-centered care.
Areas of Expertise
- Patient financial assistance and insurance navigation
- Revenue cycle management and bad debt reduction
- Workflow optimization and process improvement
- Team leadership and staff development
- Collaborative problem-solving and cross-functional coordination
Professional Impact
Kelli's contributions have had a significant impact on the financial well-being of patients at Mosaic Life Care. She has spearheaded initiatives to enhance the patient financial experience, resulting in improved collection rates and reduced financial stress for individuals seeking care. Kelli's dedication to her work and her ability to foster a culture of empathy and financial literacy have earned her the respect of her colleagues and the gratitude of the patients she serves.
Conclusion
With her extensive experience, strong leadership skills, and unwavering commitment to patient-centered care, Kelli Turner is a highly valuable asset to the Mosaic Life Care team. Her proven track record of success and her passion for making a positive impact on the lives of patients position her as a trusted and respected Financial Counseling and Resource Advocate Manager.
