Kelly Harrap

Internal Communications Manager

Professional Overview

Kelly Harrap is an experienced Internal Communications Manager with a strong background in the banking and financial services industry. She leverages her expertise in strategic communication, change management, and employee engagement to drive impactful internal initiatives that support organizational objectives.

Experience Summary

Current Role

Kelly currently serves as the Internal Communications Manager at first direct, a leading UK digital bank. In this role, she is responsible for developing and executing comprehensive internal communication strategies that foster cross-functional collaboration, promote cultural alignment, and enhance employee experience. Through her strategic initiatives, Kelly has successfully increased employee engagement and alignment with the organization's mission and values.

Career Progression

Prior to her current position, Kelly held several progressive roles within first direct, including Planning and Support Manager and Team Manager. In these roles, she demonstrated her ability to effectively manage projects, lead high-performing teams, and implement process improvements that enhanced operational efficiency. Her deep understanding of the organization and the banking sector has enabled her to make valuable contributions throughout her career.

Academic Background

Kelly holds a Bachelor of Arts degree in Business Communication from the University of Sussex, where she graduated with distinction.

Areas of Expertise

• Internal communication strategy and execution

• Employee engagement and change management

• Stakeholder management and cross-functional collaboration

• Project management and process optimization

• Banking and financial services industry knowledge

Professional Impact

During her tenure as Internal Communications Manager, Kelly has spearheaded several successful initiatives that have positively impacted the organization. She led the development and implementation of a comprehensive internal communication plan that resulted in a 15% increase in employee satisfaction and a 20% improvement in the adoption of new company policies and procedures. Additionally, Kelly's leadership in managing the communication around a major system upgrade project contributed to a seamless transition, minimizing disruptions and ensuring a smooth user experience for all employees.

Conclusion

With her exceptional communication skills, strategic mindset, and deep industry expertise, Kelly Harrap continues to drive impactful internal initiatives that contribute to the growth and success of first direct. As she progresses in her career, she remains committed to leveraging her talents to enhance employee engagement, foster a positive organizational culture, and support the overall business objectives of the company.