Kelly Keesling
Collection Manager | Oklahoma City, Oklahoma, United States
Professional Overview
Kelly Keesling is a seasoned Collection Manager with extensive experience in the financial services industry. She is known for her expertise in credit union operations, debt recovery, and customer service excellence.
Experience Summary
Current Role
As the Collection Manager at USE Federal Credit Union since 1998, Kelly has played a pivotal role in optimizing the organization's debt recovery processes. She oversees a team of collection specialists, managing all aspects of delinquent account management, including negotiation, settlements, and legal proceedings. Under her leadership, the credit union has consistently maintained industry-leading collection rates and reduced charge-off volumes, contributing significantly to the organization's financial health.
Career Progression
Prior to her current role, Kelly held various positions within the credit union, gradually expanding her responsibilities and honing her skills in customer service, account management, and collections. Her proven track record of success and commitment to the organization's goals have earned her the trust and respect of her colleagues and superiors.
Academic Background
Kelly holds a Bachelor's degree in Business Administration from the University of Oklahoma, where she graduated with honors. Her academic achievements and specialized coursework in finance and accounting have provided a strong foundation for her career in the financial services industry.
Areas of Expertise
- Credit union operations and regulatory compliance
- Debt recovery and delinquency management
- Customer service and client relationship management
- Financial analysis and reporting
- Team leadership and process improvement
Professional Impact
Throughout her tenure at USE Federal Credit Union, Kelly has been instrumental in driving innovative solutions to enhance the organization's collection strategies. She has implemented data-driven approaches to identify high-risk accounts, enabling the team to proactively address delinquencies and minimize losses. Additionally, Kelly has spearheaded the development of customer-centric policies and procedures, fostering a positive and empathetic experience for members during challenging financial situations.
Conclusion
With over two decades of experience in the credit union industry, Kelly Keesling has established herself as a respected and influential Collection Manager. Her dedication to operational excellence, coupled with her exceptional leadership and problem-solving skills, have made her a valuable asset to USE Federal Credit Union. As she continues to guide her team and contribute to the organization's ongoing success, Kelly remains committed to leveraging her expertise to positively impact the financial well-being of the credit union's members.
