Kelly Rawson
Student Services Manager
Professional Overview
Kelly Rawson is an experienced Student Services Manager with a strong background in supporting students and improving academic outcomes. Adept at leading cross-functional teams, Kelly excels at implementing effective processes and driving continuous improvement initiatives to enhance the student experience.
Experience Summary
Current Role
As the Student Services Manager at the National Design Academy (NDA) since 2019, Kelly is responsible for overseeing a team of student advisors and coordinating a wide range of student support services. In this role, Kelly has implemented new case management systems and streamlined administrative workflows, resulting in a 20% reduction in student query resolution times. Kelly also spearheaded the development of a peer mentoring program that has improved first-year student retention rates by 15%.
Career Progression
Prior to joining NDA, Kelly spent over 10 years at Vision West Nottinghamshire College, where they progressed from a Team Leader role to managing a comprehensive student services department. In this previous position, Kelly led the implementation of a student engagement platform that boosted student satisfaction scores by 18% and improved communication between students and faculty.
Academic Background
Kelly holds a Bachelor's degree in Business Administration from the University of Nottingham, where they graduated with Honors. They have also completed several professional development courses in student services, academic advising, and project management.
Areas of Expertise
- Student services and academic advising
- Process improvement and workflow optimization
- Team leadership and cross-functional collaboration
- Data analysis and performance monitoring
- Student engagement and retention strategies
Professional Impact
Throughout their career, Kelly has demonstrated a keen ability to identify and address the evolving needs of students. Their data-driven approach and focus on continuous improvement have had a tangible impact on the institutions they have served, leading to enhanced student satisfaction, improved academic outcomes, and more efficient service delivery.
Conclusion
With a proven track record of success in the student services field, Kelly Rawson is poised to continue making a meaningful impact in their current role at the National Design Academy. Driven by a passion for student success and a commitment to excellence, Kelly is well-equipped to contribute to the institution's ongoing growth and development.
