Professional Summary
Professional Overview
Kelly Schiefer is an experienced and versatile professional with a strong background in customer fulfillment, global operations, and strategic partnerships. As the Director of Customer Fulfillment - Global Specialty Operations at Sun Bum, she oversees the company's worldwide customer service and logistics functions, ensuring efficient and seamless product delivery to customers worldwide.
Experience Summary
Current Role
In her current role as the Director of Customer Fulfillment - Global Specialty Operations at Sun Bum, Kelly is responsible for leading the company's global customer fulfillment strategy. She oversees the end-to-end customer experience, from order processing to product delivery, and works closely with cross-functional teams to optimize operational efficiency and enhance customer satisfaction. Under her leadership, Sun Bum has achieved significant improvements in on-time delivery, reduced order processing times, and increased customer retention rates.
Career Progression
Prior to her current role, Kelly held several progressive positions at Sun Bum, including Senior Manager of Global Retailer and Sales Support and Customer Service and Sales Support Manager. In these roles, she demonstrated her ability to drive process improvements, streamline operations, and foster strong relationships with both internal and external stakeholders.
Before joining Sun Bum, Kelly gained valuable experience in the surf and apparel industry, serving as a Marketing and Strategic Partnerships professional at Luv Surf Apparel and as a Surf Instructor at CHICABRAVA. She also held roles in visual merchandising and retail management at Deckers Outdoor Corporation and Vineyard Vines.
Academic Background
Kelly holds a Bachelor of Science degree in Business Administration with a concentration in Marketing from the University of California, San Diego.
Areas of Expertise
- Customer fulfillment and logistics management
- Global operations and supply chain optimization
- Retail and e-commerce strategy
- Stakeholder management and cross-functional collaboration
- Process improvement and operational efficiency
- Data analysis and performance tracking
Professional Impact
Throughout her career, Kelly has demonstrated a strong commitment to driving operational excellence and enhancing the customer experience. At Sun Bum, she has played a pivotal role in streamlining the company's global fulfillment processes, resulting in improved delivery times, reduced costs, and increased customer satisfaction.
Kelly's ability to leverage data-driven insights, foster cross-functional partnerships, and implement innovative solutions has made her a valuable asset to the organizations she has served. Her dedication to continuous improvement and her deep understanding of the specialty retail industry have positioned her as a respected leader within the company and the broader industry.
Conclusion
With her extensive experience, proven track record of success, and unwavering commitment to excellence, Kelly Schiefer is poised to continue driving meaningful impact within the customer fulfillment and global operations space. Her strategic vision, collaborative approach, and relentless focus on delivering exceptional customer experiences make her a valuable asset to any organization.
