Kelly Whitaker

Program Manager (Supporting SVP/CFO)

Indianapolis, Indiana, United States

Professional Overview
Kelly Whitaker is an experienced Program Manager with a strong background in healthcare administration and revenue cycle management. She leverages her expertise in process improvement, data analysis, and cross-functional collaboration to drive impactful initiatives that support the strategic priorities of executive leadership.

Experience Summary

Current Role
As a Program Manager at Indiana University Health, Kelly works closely with the Senior Vice President and Chief Financial Officer to oversee a diverse portfolio of projects and initiatives. In this role, she is responsible for developing and executing comprehensive project plans, managing stakeholder engagement, and ensuring timely delivery of key deliverables. Kelly's ability to navigate complex organizational dynamics and effectively communicate with both operational and executive-level teams has been instrumental in driving successful outcomes for the organization.

Career Progression
Prior to her current role, Kelly served as a Coordinator in the Revenue Cycle Services department at Indiana University Health, where she honed her skills in process optimization and data-driven decision making. Earlier in her career, she gained valuable experience as a Legal Assistant at Ice Miller LLP, where she demonstrated strong organizational and client management capabilities.

Academic Background
Kelly holds a Bachelor of Science degree, with a focus on Business Administration and Management. Her academic achievements, combined with her extensive practical experience, have equipped her with a well-rounded skill set that she leverages to support the strategic objectives of her organization.

Areas of Expertise

• Healthcare administration and revenue cycle management

• Project management and process improvement

• Data analysis and performance reporting

• Cross-functional collaboration and stakeholder management

• Strategic planning and execution

Professional Impact
During her tenure at Indiana University Health, Kelly has played a pivotal role in several high-impact initiatives. She spearheaded a project to streamline the organization's revenue cycle processes, resulting in a 15% reduction in days sales outstanding and a 10% improvement in first-pass resolution rates. Additionally, Kelly led a cross-functional team in the implementation of a new patient-centric billing system, which enhanced the overall customer experience and increased patient satisfaction scores by 12%.

Conclusion
With a proven track record of driving operational excellence and supporting strategic decision-making, Kelly Whitaker is a valuable asset to Indiana University Health. Her versatile skillset, adaptability, and unwavering commitment to achieving organizational goals make her well-positioned to continue advancing her career in healthcare leadership and management.