Kelsey Harker

Professional Summary

Professional Overview
Kelsey Harker is an accomplished sales operations professional with a proven track record of driving efficiency, optimizing processes, and supporting high-performing sales teams. As the Director of Sales Operations at Worlds, she leverages her extensive expertise in the technology sector to spearhead strategic initiatives that enhance sales productivity and revenue growth.

Experience Summary

Current Role
As the Director of Sales Operations at Worlds, Kelsey is responsible for overseeing the company's sales operations, including forecasting, pipeline management, reporting, and the implementation of sales enablement tools. In this role, she has successfully streamlined sales processes, resulting in a 25% increase in sales team productivity and a 15% improvement in quota attainment.

Career Progression
Prior to her current position, Kelsey held various sales operations and support roles at Brainspace, a Cyxtera Business, where she honed her skills in process improvement, data analysis, and cross-functional collaboration. She advanced from a Sales Support Specialist and Certification Program Coordinator to a Sales Operations Manager, demonstrating her ability to drive continuous optimization and enhance the customer experience.

Academic Background
Kelsey holds a Bachelor of Science degree in Business Administration from the University of Texas at Dallas, where she graduated with honors and was recognized for her academic excellence.

Areas of Expertise

• Sales operations management

• Process optimization and automation

• Data analysis and reporting

• CRM and sales enablement tool implementation

• Cross-functional collaboration and stakeholder management

Professional Impact
During her tenure at Brainspace, Kelsey played a pivotal role in the successful integration of the company's sales and customer support operations following a major acquisition. Her strategic leadership and data-driven decision-making resulted in a 20% reduction in customer response times and a 12% increase in customer satisfaction scores.

Conclusion
With her comprehensive understanding of the technology industry, strong analytical skills, and proven ability to drive operational excellence, Kelsey Harker is poised to continue making a meaningful impact as the Director of Sales Operations at Worlds. Her dedication to optimizing sales processes and empowering sales teams positions her as a valuable asset in driving sustainable growth and profitability.