Kelsey Knox
Senior Living Advisor | Tampa, Florida, United States
Professional Overview
Kelsey Knox is a seasoned Senior Living Advisor with extensive experience in the senior care industry. She specializes in guiding older adults and their families through the process of finding the right assisted living, memory care, or skilled nursing facility to meet their unique needs. Kelsey's deep understanding of the senior living landscape and her unwavering commitment to client satisfaction have made her a trusted partner for families navigating this critical life transition.
Experience Summary
Current Role
As a Senior Living Advisor at A Place for Mom, Kelsey leverages her expertise to connect seniors and their loved ones with the most appropriate senior living communities. She conducts in-depth assessments, provides personalized recommendations, and coordinates tours and move-in logistics to ensure a seamless transition. Kelsey's exceptional customer service and ability to empathize with her clients have earned her a reputation as a valuable resource within the industry.
Career Progression
Prior to her current role, Kelsey held various leadership positions within the senior care industry. As the Director of Operations and Sales at Visiting Angels, she was responsible for overseeing the day-to-day operations of multiple locations, driving sales growth, and implementing innovative strategies to enhance the client experience. Her previous roles as an Operations and Sales Manager, as well as an Associate, at Visiting Angels, provided her with a solid foundation in the industry and honed her skills in customer service, process optimization, and team management.
Kelsey's diverse background also includes experience in the hospitality industry, where she worked in the sales and operations departments at Hilton Hotels & Resorts. This experience has equipped her with a deep understanding of the importance of exceptional customer service and the ability to navigate complex organizational structures.
Academic Background
Kelsey holds a Bachelor of Science degree in Business Administration from the University of South Florida, where she graduated with honors.
Areas of Expertise
- Senior living assessments and recommendations
- Assisted living, memory care, and skilled nursing facility placement
- Customer service and client relationship management
- Operations and sales strategy development
- Team leadership and performance optimization
Professional Impact
Throughout her career, Kelsey has been recognized for her outstanding contributions to the senior care industry. She has played a key role in improving client satisfaction scores, driving sales growth, and streamlining operational processes for the organizations she has served. Kelsey's dedication to her clients and her commitment to staying abreast of industry trends have made her a valuable asset to the companies she has worked for and the families she has assisted.
Conclusion
With her extensive industry experience, strong leadership skills, and unwavering commitment to client satisfaction, Kelsey Knox is poised to continue making a significant impact as a Senior Living Advisor. Her ability to navigate the complexities of the senior care landscape and her genuine concern for the well-being of her clients make her a trusted partner for older adults and their families.
