Professional Summary
Professional Overview
Kenny Hosey is a seasoned Software Engineer with a strong background in IT service management, healthcare technology, and enterprise software implementation. He currently applies his technical expertise and industry knowledge to drive innovative software solutions as a Software Engineer at The Walt Disney Company.
Experience Summary
Current Role
As a Software Engineer at The Walt Disney Company, Kenny is responsible for designing, developing, and implementing cutting-edge software applications that enhance the guest experience. He collaborates cross-functionally with stakeholders to understand business requirements, translate them into technical specifications, and deliver high-quality, user-centric software solutions.
Career Progression
Prior to his current role, Kenny held various leadership positions in the healthcare and IT service management sectors. He served as the Senior Solution Consultant (Healthcare) at ServiceNow, where he leveraged his deep understanding of ITSM processes to help healthcare organizations optimize their workflows and enhance service delivery. As the Vice President of IT Service Management at Corsica Technologies and the Director of Service Management at AdventHealth, he spearheaded the implementation and optimization of enterprise-wide service management platforms, driving significant improvements in operational efficiency and customer satisfaction.
Earlier in his career, Kenny gained valuable hands-on experience as a Manager of ITOM and ServiceNow Development, a Senior Technical Consultant, and in various IT support roles, including positions at Walt Disney World, the U.S. Secret Service, and Orlando Health.
Academic Background
Kenny holds a Bachelor of Science degree in Computer Science from the University of Central Florida, where he developed a strong foundation in programming, system administration, and information security.
Areas of Expertise
- Enterprise software development and implementation
- IT service management (ITSM) and IT operations management (ITOM)
- Healthcare technology and digital transformation
- Project management and cross-functional collaboration
- Technical leadership and team building
Professional Impact
Throughout his career, Kenny has consistently demonstrated his ability to drive positive change and deliver measurable results. As the Manager of ITOM and ServiceNow Development at AdventHealth, he led the successful implementation of a new ITSM platform, resulting in a 25% reduction in service desk ticket resolution times and a 30% increase in end-user satisfaction.
As the Senior Solution Consultant (Healthcare) at ServiceNow, Kenny played a pivotal role in helping healthcare organizations streamline their operations and improve patient outcomes. His innovative solutions and strategic guidance have been recognized by industry peers, earning him a reputation as a trusted advisor in the healthcare technology space.
Conclusion
With his diverse experience, technical expertise, and proven track record of success, Kenny Hosey is poised to continue making a significant impact in the software engineering and IT service management fields. His passion for innovative solutions and his commitment to driving business value make him a valuable asset to The Walt Disney Company and his industry as a whole.
