Professional Summary
Professional Overview
Kent Johnson is an experienced healthcare finance executive currently serving as the Director of Patient Financial Services at Memorial Hospital and Health Care Center. With a strong background in revenue cycle management, patient accounts, and financial operations, he is a strategic leader focused on optimizing financial performance and enhancing the patient experience.
Experience Summary
Current Role
As the Director of Patient Financial Services, Kent is responsible for overseeing all aspects of the hospital's revenue cycle, including patient registration, insurance verification, billing, and collections. He leads a team of 25 financial service representatives and works collaboratively with clinical and administrative departments to streamline workflows, improve data accuracy, and maximize reimbursements. Under Kent's leadership, Memorial Hospital has consistently achieved above-average patient satisfaction scores and favorable financial outcomes.
Career Progression
Prior to his current role, Kent served as the Director of Patient Accounts at Missouri Delta Medical Center, where he implemented new technology solutions and training programs that reduced claims denials by 12% and improved first-pass resolution rates. Before that, he spent a decade as the Director of Patient Financial Services at SOUTHEAST HEALTH, overseeing the financial operations for a multi-facility healthcare system. Kent began his career in healthcare as a Business Office Manager at Murray-Calloway County Hospital, where he honed his skills in revenue cycle management and customer service.
Academic Background
Kent holds a Bachelor of Science in Business Administration from the University of Missouri-Columbia, with a concentration in Healthcare Management. He is a Certified Healthcare Financial Professional (CHFP) and actively participates in industry associations, such as the Healthcare Financial Management Association (HFMA), to stay current on best practices and regulatory changes.
Areas of Expertise
- Revenue Cycle Management
- Patient Accounts and Billing
- Financial Operations and Reporting
- Process Improvement and Workflow Optimization
- Team Building and Leadership
Professional Impact
During his tenure at Memorial Hospital, Kent has led several key initiatives to enhance the organization's financial performance and patient satisfaction. He spearheaded the implementation of a new patient portal and self-service billing platform, resulting in a 20% increase in electronic payments and a reduction in call volume. Additionally, Kent has served on the hospital's strategic planning committee, providing valuable insights that have contributed to the organization's long-term growth and sustainability.
Conclusion
With over 25 years of experience in the healthcare finance industry, Kent Johnson is a seasoned professional who has demonstrated a proven track record of success in driving operational efficiency and improving financial outcomes. As the Director of Patient Financial Services at Memorial Hospital, he continues to be a strategic leader, committed to delivering exceptional patient experiences and positioning the organization for continued success.
